Carvel — Restaurant in Town of Islip

I used to love coming here, I say “used to” because I will no longer be getting my ice cream or ice cream cakes here. I ordered 2 sheet cakes for my children’s birthday, I watched the server write down the names and she assured me that they would be correct. I tried to get some guidance on color scheme but all she said was “I don’t know, it’s up to you” I let it go. Today I went to pick up the cakes and she just went and bagged them without showing them to me while the other server rang me up, I went to my car and saw them walk away laughing, I got home and put the cakes in the freezer for later on when I saw my son’s cake had a mistake, his name was misspelled .....I went back and the gentleman that rang me up basically told me there was no way to fix it and sent me off with a “sorry about that” I normally wouldn’t complain but I ordered the cake well in advance and I got there after the pick up time. I wasn’t nasty and I was hoping that they would at least have the courtesy of showing me the mistake before I paid for it. They even had my phone number so this was avoidable, they could have called me to let me know. I’m very disappointed because my son noticed it.... I hate to put this review because I really did enjoy it. I’ve been going there...

This place is absolutely GHETTO. I came in for some ice cream 9/11/2023 @ 640 pm, there was a bunch of little kids running the shop behind the counter playing around with some of there friends that came to the shop. I asked for my ice cream, I paid and was given my ice cream. I asked for a bag I was told that they don’t usually give bags in the store. I asked for a spoon and was told they don’t normally give that stuff in the store as I was being laughed at. I took my ice cream and left with no napkin ( I guess they don’t give that either) They are extremely unprofessional, rude and racist (1 employee with the bonnet on) I called an hour later and asked to speak to a manager and was told they don’t have that either. I will be calling caravel corporate to make a complaint. This place needs to...

As of late Carvel's devotion to customer satisfaction has plummeted. I went to Carvel to get my family ice cream for dessert, I was met with pure denial for a positive customer experience. The banana barge always came with all the ice cream being soft serve, they did not want to honor my request for just that. They had the nerve to tell me no. Am I not the customer? Give me what I want, not what you want to sell me. After finally getting my soft serve they were so Stingy with all the toppings.left stuff off. This franchise needs to back to the way it was. If the customer is willing to pay to get what they want then they should honor my request. I think I'll be going to Baskin Robins for my next...