Castaway Bar & Grill — Restaurant in Town of Islip

Went here twice this week and BOTH times our meals were served before our appetizers. The food is quite good but the service is horrible (both on the floor and in the kitchen). No one seems to care. I suggested to the waitress that out third round of drinks should be complimentary after skipping our appetizers. She agreed and then put the drinks on the check. When I went to the bar to discuss this with her, she said there was nothing she could do. Then a manager came out of the kitchen and rather than address the issue, told me to "stop harassing his waitress"., and went back into the kitchen. Wait staff and managers at Castaways really need to learn some customer service skills. ...

The waiter asked ‘why only 11% tip…’ Maybe because I left some undercooked calamari on the table that nobody ever bothered to take away or ask how they were. Maybe because the calamari strangely also contained some charred fries but no lemon. Maybe because I left 1/2 of a red wine that had some cork and was barely drinkable and nobody bothered to ask if it was ok. Maybe because it took 30 min before I got a glass of water that was never refilled. Maybe because the pork belly main was missing all the advertised vegetables. Maybe because I had to walk to the counter to pay my bill because nobody asked if I like a dessert or how I liked my meal. 11% was generous if...

Came around 3pm on a Sunday and the place was empty. Found it a bit difficult to get attention of our server as they were busy watching tv. We started with the calamari which was fresh, crunchy, and delicious. Then ordered 2 burgers and a Mahi sandwich. The burgers buns were burnt on the sides and the meat was definitely cooked a bit longer than medium which is what was ordered. However, I would recommend ordering the Mahi sandwich as it was very delicious and fresh. The downside of the meal were the fries because they were extremely salty. The amount of salt affected the taste of the burger/sandwich was unpleasant. I would recommend ordering the fries...