Dunkin' — Restaurant in Town of Islip

On September 30, 2022, I ordered two items on demand. I was only able to pick up my order one hour late since I had a busy day. When I finally got there by 4:30pm, my order was nowhere in sight. I proceeded to tell an employee my order had not been fulfilled, but the employee disregarded my concerns and claimed that the store had been busy despite the fact that the store had no customers inside the store nor the drive-through. I overheard the employee’s co-workers talking amongst themselves; I then asked the employee again why they hadn’t fulfilled my order after an hour had passed even when their co-workers were only talking with each other. The employee became been very rude and arrogant towards me. Because of this, I then asked if I may pursue the manner to higher management for unprofessional conduct. The employee acted even more rudely towards me, laughing at me during the incident. My main problems were that the employee in question (name not provided on uniform or to me) was, as mentioned, rude, arrogant, and unprofessional! I very often purchase from Dunkin and am disappointed that I had been confronted with such conduct and...

Nice staff and open spaced DD. Has ample seating and a currency exchange/atm/lottery on site. They lost a star because the cashier didn't know how to enter the promotion for free bagel. After calling the manager at home, that person argued that you had to buy 2 to get the third free. Which was just not correct. Other than the fact that they weren't aware of a national promotion, overall a pleasant visit. And the cashier was very...

Probably the worse service . Music is always loud . Now because of the virus the employees as well as the customers have to wear a mask, so is hard to hear when placing an order . Clearly was explain to the employee at the front 2 different hot drinks . He replied to confirm the order when o got home they were wrong . Other employees singing loud to music like the speaker was not enough. Very...