Higbie Bagels — Restaurant in Town of Islip

I always came to this bagel store it was the best.. but my most recent experience unfortunately will stop me from coming back. I always get an acai bowl how it normally comes— with fruit coconut and granola. I pay additional to add nutella which i absolutely dont mind doing and recommend to anyone trying. But this time i placed my usual order which came out to 11.99 which is correct and when i received it the acai bowl was missing the fruit. It seemed as if it was made carelessly and when i called the store to let them know that it was missing the fruit, the staff tried to make it seem as if the acai bowl never comes with fruit on it and that theres an up charge if I want fruit..that it was pretty much “my mistake”. The girl then told me they ran out of fruit anyway. So obviously they just didn't have the fruit, didn't bother to tell me they ran out, and instead just ripped me off hoping i wouldn't say anything. She pretty much tried to make it seem like i dont know what im talking about when i’ve ordered this the same way multiple times. Ive worked in food service 6 years and usually am so understanding when mistakes are made, but 12.00 for an acai bowl with no fruit just seems silly to me. Sad to say i will no longer be supporting this local business during...

Weekday crew is generally on point and friendly, but I’m not sure what’s happening on weekends. Even when there’s not a line, it seems to take much longer, and the staff generally seems frazzled by serving any more than 1 customer or doesn’t pay attention at all. Furthermore, they put gloves on and then proceed to touch registers, coffee machines, their own phones, their own faces, and everything else while still touching your bagel with the now dirty gloves - this isn’t just one staff member but seemed pervasive. Gloves are for handling food items. When you’re done, take them off to touch the register and your phones and faces. Then put new ones on to touch food again. I liked it here over the summer and early fall, and didn’t mind paying a little more since I liked the service then. But now… I’ll find a new weekend spot to...

Not only are the Bagels fantastic but the assortment of cream cheese choices are amazing. Love the West Islip colors on the special bagels. I really enjoyed the taste, texture and flavors of these bagels and had the opportunity to try the organic chicken soup that the chef made and it was incredible good and not too salty. My kids loved the bagels as well and especially the organic chicken soup. There is so much attention and work done to these bagels and cream cheese choices that I’m excited to come back for more. The prices are super reasonable and the quality of ingredients exceeds the value this spot charges. This Brooklyn born 45 year bagel eating native approves Higbie Bagels! My kids want to come back again just for the chicken soup. Bravo Higbie Bagels for sharing your quality bagels to...