Tropical Smoothie Cafe — Restaurant in Town of Islip

My order was to be ready at 6:04 I arrived at 6:07. In the Curbside parking spots they write in Sharpie 'If we do not come out in under 2 minutes, call us' and added the store number. I decided I would give them a bit more time and waited. After 3 minutes, at 6:10 I called the store and was told to wait on hold, I said okay and then she hung up on me. I decided it was an accident and called again, this time they hung up within seconds. The third time I called, after waiting probably 20 minutes. I explain that I am waiting and she claims she is coming outside. I wait another 10 minutes and no one comes to out car. I call a third time and explain my name order and car description. When they finally came out they gave us two smoothies, one that looked like our order and literally spilled the other smoothie on my husband since eit was overly full. We asked where the food we ordered was and waited another 10 minutes to get a paper bag that the boy tried very hard to cover so we could not tell what was inside until it was in our hands. It was a wrap I did not order with chips I did not select. I paid $37 and tax and waited an extra 30 minutes to not get the food I paid for. I am NEVER wasting time with Tropical Smoothie again. And this is actually the 10th order either this location and Bay Shore has messed up. I try to be polite and patient but this is out of control. And after all that they had the nerve to not refund me. I have been waiting on hold with corporate for 30 minutes now waiting to speak...

Good afternoon I’m a rewards customer at Tropical Smoothie Cafe. I work in Bayshore NY at the mall, but I live in Queens NY; which is about a 45 min drive. My coworkers and I order from this location all the time 567B East Main Street, Bayshore NY 11706. Today I had a bad experience there, and I don’t think I’d ever give that location my business again. My coworker and I place multiple orders there all the time, and every time I pick the orders up (prepaid) I just give the names and i leave. Today on the other had I was RACIALLY profiled, and was embarrassed. I don’t like racism and I am not a racist, on the other hand one of your employees showed racism. I’d hope you guys can come to a conclusion, and hopefully she doesn’t treat people of color like this in the future. I didn’t get the lady’s name but it was in front of the rest of the employees and they will (Eboni) I believe her name is Theresa she is very rude and shouldn’t have a customer service job. I’m very disappointed and my store will never order from this location again. You need to teach discrimination...

I made an order over the phone, and I was told that it would be ready in 15 minutes. I arrive to tropical smoothie in 25 minutes to give them more time so that I would not have to wait in line. When I get there Matthew took my payment and then had me waiting there for another 15 minutes while the place was not busy. Guess where my order was? It was in the refrigerator up front near the register. That refrigerator usually stocks order that are ready to go. Matthew took my payment without even greeting me as a customer and then just took off to the back without saying anything. I had to ask another employee for my order, and that is when they took it from the refrigerator. I have been coming here for almost 8 years. I don't think I would like to come back after that because it was...