Burger King — Restaurant in Town of New Windsor

I have only been to this BK a handful of times but it is by far the worst one ever. My orders are always messed up in one way or another. Today I placed an order online thinking it would be easier and less chance for a mess up. Nope. When I got to the drive thru window I received my drink which was correct. As I was waiting for the food I noticed the woman bagging the food was on her phone on speaker so everyone including workers and customers could hear her conversation. She gave a bag to another woman who gave me the food and I went on my way. When I got home, I picked up the bag off of the car seat and the bottom of the bag completely opened and food went EVERYWHERE. This is when I noticed that none of the food was mine and they gave me someone else's order. That is why I'm finally writing a review....

10% of the time, it’s okay. 90% of the time, it’s terrible. Buns are dry… fries are old, cold, and soggy… half the time when they ask you to “pull around to the front” they forget about you and you have to walk in to remind them you’re waiting on food. I swore off BK for life after my last experience - every bit of it was totally inedible. The fries tasted two days old, no hint of salt or heat. The burgers were so dry and tasteless. The soda was only brown liquid with some watery ice, barely any seltzer and no syrup at all - and for THIRTY DOLLARS. AWFUL. Fool me once, shame on you. Fool me twice… three times… a dozen times? Never...

Manager needs to discuss cleanliness and appearance and unacceptable behavior with staff. Had one person working drive through that was either on a personal phone call or having private conversation with another employee. Was not listening due to distraction. Had to repeat order multiple time. One employee eating in drive through area and conversing with drive thru worker. Drive through worker continuously touching Har with bare hand and Had excessively long fingernails. Totally grossed out and pitched...