Hand Rolled Bagels — Restaurant in Town of North Hempstead

I had a bad experience there I waited 15 minutes!!!! before someone would help me..... there was only 2 people in front of me.. they are very slow there .!!!!! I was there with my 95 year old grandmother she wanted a plain bagel.. they didn't have any?. so they gave me a mini with cream cheese and lox and a small coffee, they charge me almost $10 for it.. that's crazy.!!!!! not to mention last month I go get breakfast for my workers and my boss and they got the order wrong and I get reamed at !!! My boss doesn't want to hear me say it's not my fault. That's happened to me two times so far in the last 3 months.. I've only been there a handful of times cuz I'm afraid they're going to get the order wrong AGAIN.!! well they don't have the bagels I want ever.. too cheap to make a little batch if they run out of something .. you can't even see what kind of bagels they have the glass case is blocked by drink refrigerator and chips rack.. not to mention they don't clean under the bagels they just leave all that dirt and stuff to fall down and they don't wipe it out.. it's hard to see in the other showcase..! they should just have people order from Over the Showcase!!! and THEN when it's ready...Then they move down to the register to pay!!!! cuz everybody's always in the way...just a really bad set up but overall a good thought tho..when Bagels do come out theoven they r great tasting.. definitely up there with the top Bagel makers but just business module is set up completely wrong.!!! that place should be making @ least double the money but they should be making triple even quadruple the amount of money. have storefronts way deeper into Nassau and over in Queens more too.. make store bigger and get more contracts with other Deli's.. it just seems like they got unfocused unmotivated and they don't want to go any further or put more time in with their business very sad.. the owner should be on Easy Street kicking back and relaxing and only thing you should have to do is look at his computer to see the live camera feeds into his business to make sure that everything is running smoothly and can watch the account so he can see his money with the store or stores. All this talk is making me want to have a bagel so I'm on my way there now see if they get my...

The bagels are really good, I love their breakfast sandwiches. The lines are usually long. I have been doing the pre order pick up method and I have to be honest this is where they fall horribly short. I always go 30mins later then the time given to me and it’s still never ready. I once went 40 mins late and still had to wait another 25mins. They always leave something out or get my order wrong. Usually it’s a small mess up, today they left out a whole bagel with cream cheese and nova. I went back told them what happened, this girl ran in the back grabbed a bagel handed it to me and I went back home and… it was the wrong bagel. I should have double checked at the store but at this point I gave up, and lost out on $5 because there was a $5 price difference. Some may say it’s because they have young teens working there but honestly I think if management/owners implemented a systematic way of taking care of the orders problems could go down by a lot. Most of the time people are super frustrated in the pick up line because the wait is way…. longer then the regular order line which always super long.

Maybe I will just go back to ordering in the regular line because the wait time is same or shorter. But I may just find somewhere else where I can do pick up.

I would like to say I go on Saturday’s between 9-11am so I do understand this is a busy time but the fact that I go purposely late and it’s still not ready is a little cringe worthy. Or sometimes it’s ready but there are 5 people ahead of me and they are making the first persons stuff because it wasn’t ready but not asking the other people in line what their name or order # is to hand off what is ready so they can reduce the line.

Again I don’t hold the young teens accountable for this, I really think management needs to step in and give directions on how to make it more smooth sailing.

Otherwise they make a mean breakfast bagel sandwich. Oh an the ice coffee...

I only come here because the bagels are delicious and frankly the best around. Unfortunately, I am having more and more of a hard time justifying coming here because the service is HORRIBLE. Out of the last 10 visits I have made here, they have gotten my order wrong 7 times (both in store and online orders). On top of this, almost all of the employees are very rude. It's frustrating to wait in line for forever and not get addressed, when there are several employees mulling around in the front not servicing customers (because they're "on break" and talking about it, despite there being a line out the door) and even more of them in the back visibly standing around eating and not working. If you're working but not "working" then as a customer I don't really want to see you, because it just makes me feel like I am wasting my time standing in line for an extended period of time. Furthermore, when the line is out the door, and people have been waiting for 15 minutes without so much as an acknowledgement, to then receive the wrong food from rude people is very disappointing. This is not a one time thing. I have had to ask for refunds here before because of wrong orders, for example, when we pay far too much extra for accoutrements (tomatoes, cheese, etc.) on a sandwich but they get left off, but I do not ordinarily write bad reviews. This is truly unacceptable though. Hands down my least favorite place to go simply because of the people and the way things are run. A real shame, as the bagels...