NoCo Hot Box Food Truck — Restaurant in Town of Orangetown

Very disappointed as the food is AMAZING, was first introduced to it at a catered event hosted by a neighbor. Decided to have them for lunch, ordered on their website & upon arrival for pick up, another customer had returned to exchange an incorrect order. As I'm standing there waiting my turn, I see the previous customer handing them back an OPEN box which it turned out was my order! After the gentleman hands the previous customer his order, he decided to close up the returned box & bag it up for me! I kindly asked him are you really going to give me that it was open. He replied "no it was not." I again kindly told him I was standing here, he handed an open box back to you guys, wouldn't there be a chance he touched the food? With a very reluctant attitude he decided to make a new one for me with no apologies or realization of a mistake & misjudgement on his part. Coming from the business & even if you aren't from the business, it is common sense you never resell any food that has left the premise then returned, that is a violation on so many many levels. Very disappointing as the food is great & I'm sure the owners are fine people, but the staff on shift today needs to be retrained on how to run a food...

I’ve been to multiple events that featured the NoCo Hot Box food truck and it never disappoints. The food is always fresh and delicious and they are very knowledgeable and cautious about gluten free items which is very important to me bc i have celiac. Their weekly specials are always great and you can’t go wrong with the regular menu items like the Knuckle Sandwich, award winning chicken wings or the Ragin’ Cajun. My family and I often grab food from the Hot Box at it’s homebase location in Tappan as well. The staff is always really friendly, they play good music and there’s plenty of seating so it’s a nice option to take the family for some...

We enjoy their food overall. Giving one star due to poor customer service and communication. They many times have one person working on a Saturday night (and other nights) and tonight after waiting for over an hour because it was the same situation, they just canceled our order. While I understand wanting the business and I am happy to support it, please adequately staff your business for the business you want and be honest about times. Sadly, won’t be ordering or...