Mattress Firm Northvale — Hotel in Northvale

0 stars for Steve who actually told my mother and me that he "didn't care about making a sale" to us because he had already made 40+ sales over the course of the weekend. Hopefully this review loses him much more than the sale to me and my mother.

I've never experienced more callous customer service. After I came into the store looking to purchase TWO mattresses during the Black Friday sale, Steve said he'd make me a great offer -- basically giving me one of the mattresses "for free." He couldn't make the offer on the spot, though. He had to call his district manager but said he'd call me back later. I gave him my number, and left the store to shop around at Macy's etc. Three hours later, Steve still hadn't called me with my offer, so I called him back. He said he still hadn't heard from his district manager. When I said I was ready to make a purchase elsewhere, he said "fine, I don't like to be rushed." I wound up going back to his store to take down the model name and number. While we were there, Steve picked a fight with me after I asked why he couldn't just give me a price. I wound up calling a different Mattress Firm location LITERALLY FROM OUTSIDE STEVE'S STORE to check whether they had my mattresses in stock and was able to get a great deal from the other Mattress Firm location. Throughout the whole experience, which took course over about 3 hours, Steve further solidified himself as the definition of a sleazy mattress salesman who couldn't be trusted.

Sidenote: Steve, about 50 years old, told a creepy store about how he hangs out and plays volleyball with high school girls in his store. Sounded nice at first, but it got weird when he continued talking about them for a good 7 minutes. Stay...

From the moment I walked into the Northvale Retail location to the delivery, the experience was seamless and effortless…. Robert, the manager was professional, courteous and a genuine person. He made the purchase experience so easy as you could see, he is quite knowledgeable, even on the one week old system…

We were able to schedule a delivery for the next day. The delivery company actually called with a two hour window and then called again letting me know the truck was ten minutes away.

This is how it’s done folks!! I couldn’t have been happier… hats off to Felix and his buddy… nice job guys on the delivery!! Thank you all so very much. It’s nice to know that they are still people in the world who care and take pride in themselves and their work!!!

Susann...

We put off mattress shopping for a while because we were overwhelmed with choices and didn't know what we wanted. We decided to go into Matress Firm to get a better idea and ended up buying a mattress the same day. The manager Steven was helpful and patient with our indecisiveness. He took time to explain differences and helped is narrow down our selection to a few. When it came down to final choice, he did not try to upsell us and was honest and fair. He eve switched the mattress to a different base because it was on one that was rocking so it felt more bouncy then it really was. I wish we had done...