Verizon — Local services in Northvale

This store is very close to my home; however, I will be hard pressed to shop there ever again. In August I purchased a phone that was to be "free" because I was opening a new line. The day the phone supposedly ordered was the last day of the promotion. I called Rob to verify that I would still receive the promotion and he said, "Yes, it is not a problem." Well to make a long story short I was charged on my account for the phone. I went to the story to tell them that I was being charged and the owner looked at my account. I was told to contact Verizon if the charges continued after 3 months. So, I did just that. Only to learn that Rob did not order my phone the day he said he did; therefore, my account could not be adjusted for the promotion. I spoke to a manager from Verizon that shared that this store is not a corporate store, but that he could see that the phone had not actually be ordered when he had said it was. I spent 2-3 hours on the phone with Verizon trying to work this out. The corporate office was finally able to help me with an account adjustment, but I will still be charged every month for the phone. Just now I called Rob and the store to speak to the owner. I filled Rob in on what I had learned and how unhappy I was with the service and he hung up on me. Yes,...

I recently visited Russell Cellular in Northvale to renew my phone line and it was an amazing experience. As a not so young who isn’t tech-savvy, I was a bit nervous on handling everything, especially since I originally planned to do the renewal online. From the moment I walked in, the staff greeted me with such warm and friendliness. They made me feel welcome and completely at ease. Kelvin Nunez who handled the renewal for me was so accommodating, he took care of everything and even offered to transfer all my data to the new phone without me even needing to ask. Their patience, professionalism and kindness made the entire experience smooth and stress free. I walked in with uncertainty but walked out with a big smile on my face, feeling valued and well taken care of. It’s rare to find that kind of customer care these days. I can’t thank them enough! Highly recommended for anyone, especially not so young like me who need a...

Today I had a problem that I finally got resolved my car my phone was run over it fell out of my pocket I went the next day to Nanuet New York and they offered no help for me at all today I came to Northvale New Jersey to a man by the name of Carlos who was exceptionally capable knowledgeable and caring he actually took my phone paired it with my watch with my using my daughters older phone and I’m walking out of here so happy because I have my pictures I have everything that I need and he was wonderful and I saw him addressing other people that came in handled everybody’s so professionally I just had to write a review to say how happy I am that I now know that there is Carlos in Northvale Verizon because if I ever have a problem or anybody that I want to send he is a capable very nice man and Verizon is lucky to have him...