Dugan House Restaurant — Restaurant in Town of Owego

Went with our church group for a night out. I could not have raved more about this establishment to our friends. Oh what a surprise, we where greeted and seated as soon as we walked in, awesome. Our greeter was another wait staff and very pleasant. We informed her that we where short one couple and would wait for them. A few minutes later our waiter arrived and took our drink orders. He delivered our drinks and it was as though someone else took the order, he had no clue as to who had ordered what. When a gentleman in our group inquired about a certain dinner plate, waiter had no idea and stated let me go check. After a substantial wait he came back with a reply. Our missing couple where late so we ordered dinner and 2 other couples asked for drink refills and for the dinner rolls. Also one person in our group was without a table setting and asked for one. Never received. Finally a member of our group went and retrieved placer settings. Food arrived and again no drinks or rolls. Rolls finally showed up about halfway through dinner and to the group’s amazement we received 4 rolls for a group of 10. To top it off the rolls looked like Kings Hawaiian rolls, nothing to be serve in a restaurant. When our waiter did return for drink refills he stated “I am going to reuse your glasses and will try not to mix them up”. When it came payment time our bills where unceremoniously set in our tables without a thank you or when you ready to pay Inwill take your bills. To top it off, when we did finally pay our bills, our waiter was running the cash register and did not look up or say one thank you anyone in our group. He (our waiter), was very unpleasant and unfortunately he received a 20% tip from each couple in our group. Have been going her for years and unfortunately I know of 3 couples in our group who will never step foot in this establishment again. As for my wife and I we will be back, but if this waiter is still there, we will definitely ask for him not to wait on us. Service...

As empty nesters, we now tap our local resources more often when our appetites demand. I believe when last we were here, it was curbside due to Covid, and they handled it Well! This past week, we were Not disappointed ordering again to go and partaking in the Dugans " Friday Only " Fish fry. The Fish was in what I believe to be a Beer batter, portions were very impressive and it's tastes demands a repeat 😋 I had coupled our meals with both homemade Mac and Cheese as well as Real mashed potatoes having skin on! These days, a meal away from home has sadly become a Luxury, however, when the Quality and Taste support the expense, it becomes slightly less painful. Many Thanks for making our Date night rememberable! We'll see you...

We have been to Dugan House (at Parkview Inn) a few times now and have had excellent service, delicious food, and a lovely time each visit. The atmosphere is cozy and perfect for the “snow in April” weather we had today. Paula took care of us today and was incredibly friendly and attentive. It was the first time we brought our kids and they were happy to find familiar favorites on the kids’ menu and a “fancy” sundae for dessert (for $2!). The menu is a nice blend of comfort foods, burgers, sandwiches and more. The fried pickle spears are a hit every time we go and the sweet potato fries came with a tasty sweet sauce my kids loved. We definitely recommend stopping in - it’s a must-keep for...