Best Cookies Shop NYC / New York Bakery Cookies/ The Cookie Outlet — Restaurant in Town of Oyster Bay

As a loyal customer, it is unfortunate that I am writing this negative review based on the handling of my customer service issue related to my holiday order. I placed my order on December 7th and requested the the 4 items be shipped to my office on December 15th in time for delivery to my customers. Although a partial receipt of my order was received at my office on December 18th, the remaining 3 items never arrived as confirmed by my staff. I contacted the company by email in early January and did not hear back so I called today to follow-up. According to Dianne, the company shipped (1) 12lb shipment to my office that should have contained all 4 items - the fact is 1 box arrived with 1 item as confirmed by the person who signed for the package. Although it is possible that this company inadvertantly shipped the wrong package to me shorting me 3 items, the owner is unwilling to to further investigate this or refund or credit my account. I was told that I should have called on the day that they order was received if it was wrong - I am attaching photos of the web site that has no terms and conditions or refund/exchange policy - As the saying goes, buyer beware....as long as you receive 100% of your order you should be OK however if something goes wrong, they are unwilling to issue credit or refund or better yet, send the...

Absolutely love this little gem of a shop!! Not only do I buy for myself, but send gifts as well. My oldest moved to NC w/ her family & for some reason they don't make rainbow cookies like they do here. Sent her family a 3lb box for Christmas. The packaging was amazing as there was not 1 broken cookie when they arrived! I won't mention their name, but her father recently went down & brought some from this well known bakery in Levittown & my daughter said they were horrible!! Thank you for making my grandsons...

I recently started ordering from The Cookie Outlet. Although I have never tasted their products, the first review from one of my recipients was quite favorable. Additionally, they ship very quickly and their Customer Service has been prompt, efficient, friendly (Diane, I think her name was) and overall, outstanding. They really work for your business and to keep the customer happy - an ethic that has too often become a lost art, unfortunately. Great job,...