McDonald's — Restaurant in Town of Oyster Bay

Service was terrible tonight. Management was impeding good service. I assume the bossy man standing around yelling at everyone was the manager, considering that under his coat was the typical manager clothing. Other nights I have visited, I received excellent service. This last visit was terrible primarily due to a lazy manager standing back yelling at customers to get their orders themselves. When asked about the cup for the fountain drink already paid for the manager told me to go behind the counter and get it myself. He did this to multiple customers. The staff there know what to do but the manager standing in the way was too busy being self important and bossy to allow service to occur. The meat in the burger was unevenly cooked as well. Parts of the quarter pounder was still raw. I will not be returning to this location. There is a Wendy's not too far away where I have never received poor service. Just keep going past McDonalds on Fulton street until you reach Conklin. Make a left on Conklin and head straight. Conklin changes to Hempstead turnpike. Wendy's will be on your right. You'll also see the farmingdale dinner right next door to Wendy's. Any service at any other restaurant is better than what I received at this location. There are too many fast food options nearby to put up with this type of service...

Okay. I’ve been to several McDonalds in my life. But in my 19 years of living I have NEVER had a McDonalds this scrumptious, this AMAZING. They serve you, the fries are cooked to perfection and perfectly salted—not soggy. The nuggets were crispy, the Big Mac with the perfect ratio of sauce to other condiments and lettuce/onions and pickles. I kid you not, I was taken aback. This meal was EXQUISITE, CHEF’S KISS, DELIGHTFUL, SCRUMPTIOUS, DELECTABLE. For lack of better wording, I was having a foodgasm in my seat. My legs were shaking, my toes were curled, my tastebuds were dancing, I was sweating in my seat, I had to bite my tongue to not moan in the McDonalds when I took my first bite. It was as if I was floating and it was an out of body experience. I think the food is amazing because the crew is given positive reinforcement in the back, they are constantly told “good job guys,” which truly makes a difference in food, atmosphere, and service. 5 stars can truly not encapsulate how SPECTACULAR and SENSATIONAL my experience was. I live 40 minutes from this McDonalds and was looking for an inexpensive lunch near Adventureland, but I swear I’m going to drive 40 minutes out just for this McDonalds. I’m beyond impressed, speechless, and my heart will forever belong to this McDonalds. I rarely leave reviews unless it’s...

2024 update- service has improved and place has been renovated. So far things are looking up

2023 I've been coming to this McDonald's for years but unfortunately had the most disrespectful thing happened to me there today. I was told that because I had two prepaid mobile orders to pick up through the drive-thru that I must get back on the long drive-thru line once again for them to hand me over the second prepaid order. I've never heard of such a disrespect of customers time, not only is that a waste of customers time, It also achieves zero purpose as instead of one car going through the drive-thru, It is essentially two cars. So their excuse of trying to "move the drive-thru line" wasn't well thought out at all.

So I asked them what should we have done? both of us drive to Mcds in two separate cars through the drive-thru? Isn't that the most irresponsible thing to do in regards to the environment, wasted gas, wasted time and double the amount of vehicles in the drive-thru?

What makes matters worse is, the manager admits had the person been sitting next to me when they handed me my prepaid order, They would have handed them theirs as well?

All this on top of the fact that they are pushing customers to use the mobile app left and right, and then reward us with...