Subway — Restaurant in Town of Oyster Bay

This place doesn’t deserve any stars. The staff is extremely rude, ignorant and argumentative! My husband and I went with our 4month old daughter to pick up our order that we placed in the app. The app didn’t have an option to order the veggie patty so we just ordered the veggie delite. Upon reaching there, they were just starting to make our order and had veggie patties available so we asked if they could add them and pay the difference. They said they would only accept cash and we didn’t have any so we just asked them to give what we ordered. Wouldn’t charge a card but would accept cash, seemed shady. Then while making our sandwiches they didn’t follow any customizations that we had made in the order and when we mentioned those they responded rudely and argued that more of any veggies is extra charge. We said if that’s the case, it should have charged us in the app while placing the order. She ignored us and just packed it up anyway. At checkout, we asked for separate bags for both sandwiches and they denied giving us a separate bag! Both ladies kept talking loudly and rudely and didn’t care to actually listen to anything we were saying. Upon asking for a manager contact, they declined that too after one employee stating she had been working there for over ten years. Exhausted new parents were just trying to grab a bite and this was such an...

THIS LOCATION DOES NOT PARTICIPATE IN SUBWAY PROMOTIONS!

Sorry for the all caps. We rarely go to a Subway. I went here only because of the ad on the radio about buy one footlong get one footlong free.

The staff pointed at a printout that said since March 2023 this location does not participate in Subway promotions. Since I was already here with my child and he was craving his sandwich I went ahead with the order. However, I do consider this as a bait and switch - they are banking on the fact that you are hungry by the time you enter, so are likely to not drive away to another location a few miles away.

That aside - it's a Subway, it is what you would expect. I can't tell if the prices are any more than the other locations in the area. Now that I know they do not follow standard pricing / promotions, safe to way if I do have to go to a Subway it won't be...

This Subway was our neighborhood location for years, and I visited it many times. It was convenient, easy to get to, and always delivered the familiar Subway flavors we’ve come to expect.

The sandwiches were fresh, and the service was generally friendly. It was a reliable stop for a quick lunch or dinner, and I especially appreciated having it so close to home. Unfortunately, it’s now closed. While Google still lists it as “temporarily closed,” the signs are gone and Jersey Mike’s has taken over the space, so it’s unlikely this location will return.

One thing I always thought could have been handled better was their participation in corporate promotions. The owners here did not work with Subway’s nationwide deals and offers — something I believe draws customers into other locations. That lack of promotion might have contributed to the decline...