Perinton Hots — Restaurant in Town of Perinton

If I could pick 2.5 stars, I would. Honestly their garbage plates are tasty, their hot sauce is the best in the business. That being said, they seriously lack in customer service when the owner isn't there. The fact that they have very tasty plate and sauce is the only reason I have given them 5-7 chances. They consistantly mess up orders, telling them home fries well done, or extra hot sauce means nothing to them! No matter what you'll get one spoon of hot sauce and your home fries will be cooked to whatever level they decide. They will always put cheese on your burgers even when you over stress, NO CHEESE! last night we were the only two people in the place, it took them 32 minutes to make to garbage plates and two mushroom Swiss burgers. I ordered the food to go, this time I was smart enough to check the food prior to leaving.. guess what, barely any hot sauce on my plate, it was ordered with extra hot sauce and the home fries that were ordered well done we're hardly even browned. I brought my plate back up to the counter and asked if what was on my order was considered extra hot sauce? Without saying a word the employee took the plate, put more hot sauce on it and handed it back to me. Seriously they have a great product, they struggle in actually listening to your order and having the cook follow through with the correct order! I guess after all the chances I've given them, I'll be moving on to another joint for my...

I like the food ... but the crew seems a bit absent minded. I walked in today to get a double cheeseburger ... walked by two women slumped in chairs outside, one on her phone, the other with her eyes closed. I waited at the counter for nearly 5 minutes ... not a person in the place ... and I finally went out front and asked the ladies "do you know if anyone is working in there today?", They both jumped right up, ran inside, said they thought some guy was working ... the one lady took my order, and started cooking it. A delivery man arrived ("door dash"?) ... and the cooking lady firmly told him that he would have to wait, because they don't cook that food until the guy arrives. I received my food and went out to my car. I had gotten in my car, and the young lady came running out ... said the cook lady had forgotten to give me a double cheeseburger (she noticed an extra burger still on the grill). Sure enough ... when I went back inside, the cook lady opened my food, and there was only a single burger. She added the 2nd cheeseburger and I was on my way. Again, I enjoy their food but it seemed like I have to have extra patience to balance out their lack of organization or attention to what was going on. Maybe they were having a bad day ... hopefully this experience was...

I’m clearly not satisfied with the service I’ve received tonight. It starts with ordering through DoorDash at 11:52 pm and never getting my food. This wasn’t the fault of Perington Hots. However, I was in communication with them the whole time up until 1:40 when DoorDash finally refunded me and I ordered directly through the restaurant itself. Trust me, they had spoken to me several times and knew my order and my name. 1:40 am my order is placed and was told less than an hour your order will be there. Nope no order. I called at 2:28 am. And was told my order left 5 minutes ago and it should be here in 20 minutes. Guess what. No order. I called back at 2:50 and then was told the driver was just leaving. Meaning the person I spoke to at 2:28 lied. And even then I was told 15 minutes. Needless to say it’s 3:24am and I still have not gotten my food. I’ve been trying to eat since 11:52pm. I’m not happy at all. I can’t even tell you how the food taste yet. They kept saying he left already and had other orders on my area. After waiting until 4 am and never getting my food I got a refund. My food was in the driver’s possession for well over an hour. It would be stone cold by the time I got it and no telling what would be done to it. Never again will I...