Wendy's — Restaurant in Town of Perinton

Very disappointed in this Wendy's and have no plans to return. Staff botched a take out order for another customer. That customer returned to take out window to fix the problem and they had him sit at the window while they made him a new burger. In the meanwhile a line of 7 cars formed behind him. I was directly behind him. We were all trapped there. They should have had the customer pull up so the rest of us could get our food. I finally walked up to the window to complain and then returned to my car. They finally gave the guy his order and when I pulled up to the window they refused to serve me because I had complained. The manger was rude and sarcastic. She told me never to return to the restaurant. I don't plan to. She was also cooking and I suspect she was already stressed because of the botched order and the line which was forming, but her behavior towards me was not okay. Looking back, I could have been more patient, but it was frustrating to be trapped there. Even if the manager was upset that I walked up to the window to complain, she did not handle it well. I could hear the cashier call me an "f....ing a..hole" through the take out window. I never cursed or yelled. I just complained and tried to explain that they needed to get the line moving and suggested they have this vehicle pull ahead. The days of the customer is always right are gone. They days of good customer service are gone. This Wendy's has...

omg it was so bad, we pulled up to the side door (that is open to the public 100%) and there was rust all over the Wendy's sign first, it didn't bug me much but it was kinda creepy, then I order a salad with a drink, then realized I wanted fries, so made it into a combo, the worker didn't change it correctly, and then also asked for my free junior frosty with my key chain, and then so did my sister; with hers as well, but didn't take off both of them, then we get our stuff, my salad takes so long to come, the frostys were over filled, if defrosted, would have just spilled every where. and then all of our food was cold, especially the fries. and then I'm eating my apple pecan salad (w/o chicken) and there is no pecans, didn't give me the topping that was requested, and they closed the dining while we were there and they made us walk out the front in like 20° F weather. and the employees and managers were just yelling swearing, and joking...

The particular Wendys is a mess. It is right across the street from my apartment so its convienent, but from now on I am driving to the East Rochester or Victor Wendys. The last few times we have gone there has been something wrong with a part of our order. Inedible cold fries OLD fries, the wrong kind of kids meal, out of chocolate frosty mix, flat soda, veggie-less burgers (lets be honest the veggies is what makes wendys different in the first place), ridiculously long drive thru wait times because the NEVER have chicken nuggets ready. Tonight was the final straw. I Moblie order for the first time ever, what a great idea, as long as the employees remember to check the mobile orders. It took longer than normal to get my food tonight because they had to go find my mobile order before making it. The District Manager needs to spend some time at that store because it is a...