Upper Crust Bake House — Restaurant in Town of Pomfret

I’ve never seen anything like this in a food establishment, and I submitted a report to the health department. This bakery has one of the worst cockroach infestations I’ve ever seen. The back hallway has maybe 65-100 small dead cockroach nymphs on the floor (as of 7/8/25) belly up, which indicates a very active infestation. I don’t want to know how many that means reside in the kitchen and in the dry ingredients where they lay their eggs.

I ordered food and drink before walking down the hallway to use the restroom, and then decided I’d be better off not consuming either. There is no way that the staff is unaware of the number of dead bugs in their hallway, and the negligence is what amazes me, how could you leave that there for people to see? It’s wild.

This place used to be a town fixture. I’m so dissapointed, we spent 35$, ate nothing, and now we don’t want to come back for scones anymore, which used to be a tradition of ours.

Please clean your kitchen, hire an exterminator, and at the very least vacuum the visible dead bugs all over your public areas?

I also felt that the young woman who made my beverage was rude. She remade my drink twice because she kept putting espresso in it. I wouldn’t have said anything, but If I consume that much caffeine I can have a medical event. So it was pretty concerning that she was so rude to me, and didn’t understand that a chai tea, unless ordered “dirty” meaning with expresso, should never be served with a shot of caffeine. I asked her to remake it, saying “Hey, I’m sorry, I can taste that there’s coffee in this and I can’t drink coffee or espresso because of my medication” and I watched her remake it and still add a shot of espresso in it again - it felt like she was doing it on purpose which didn’t make sense to me. That’s very dangerous to people who have to monitor their caffeine intake.

We had also placed scones for pre-order about 3 hours prior to our arrival at the store, with scones for the whole family. This order was marked as accepted and being made, so our entire family planned their mealtime around this. And when we arrived, we were told that this was in error, that they don’t even make scones during the week, and a confused employee must have marked the order as ready. This was pretty frustrating and disappointing as well, but maybe ultimately for the best, as we didn’t feel like eating anything from this place anyway given all the lil bug friends we found. Photos attached.

We even called to notify the staff after leaving yesterday about the massive number of dead cockroaches in the back hallway, and when we passed by the business today I popped in to see out of curiosity if they had cleaned them up…they were still there so photos of the dead cockroaches have...

More than 100% disappointed with a place I had so high hopes for. .. let’s begin with hours posted online are not accurate .. they are only open until 4pm .. online it says they’re open until 7pm. The staff were clearly annoyed when we walked in at about 3:30. After waiting in line for several minutes and still believing they were open until 7 it was very confusing when we were informed they were closing and most menu items weren’t available. That being said they turn off the pizza oven, panini presses and indoor heat well before closing time (4pm!!) 🤷‍♀️ No pizza, no panini, and out of most menu items otherwise. Steadfast to get a delicious, healthy meal .. We ordered a soup, a salad and a cold sandwich (out of what was available). The staff made sure we felt their unhappiness with our timing and intention to still order food to go. I’ve never felt so unwelcome. I’ve never experienced a small business not want my money more. We got our food and ran for the safety of our vehicle. As a lifelong chef and a small business owner .. I can say it’s amongst the worst food and service I’ve ever had. I wanted it to be good!! Even after the rough treatment, I hoped to enjoy some healthy delicious food!! We paid $50 for a cup of soup, a sandwich, a salad and 2 cans of beer. They were so ready to get us out of there that we walked out with open containers. The veggie soup was shockingly sweet and all sorts of wrong. The sandwich .. buffalo eggplant.. .(we asked for gorgonzola to be added) .. was absolutely inedible. The bread was over-proofed, lacking in any texture or flavor, extremely dry, so thick it couldn’t be bitten by any human mouth and was over toasted. The eggplant was the least amount of ingredient. In addition to the previously described bread it was layered with massive cold unripe, unseasoned tomato slices, a ton of cold unseasoned avocado, cold & wet bulky lettuce and a scant amount of under seasoned slightly warm eggplant .. all without a trace of “buffalo-ness” and a vague dusting of gorgonzola.

The salad was decent. Great vinaigrette.

I hope they improve .. there’s a serious lack of decent food in the...

Edit: They have further renovated the restaurant and it has killed every ounce of charm this place once had. I have been in three times since and the creamy potato soup has only been on the menu once. When I ordered it they did not give me bread as they use to. Their pizza that was incredible is now off the menu, but I was told that is temporary. They beefed up the drink making station which is nice. The new steamer no longer hollows like the screams of the damned. However I don't think I can go here to eat any longer and it will just be a nice place to stop for a hot drink. Their baked good have not changed those seem to have stayed the same and they now serve icecream.

I have been coming here for years. I moved away for a couple years and when I came back I saw the store was remodeled and honestly it killed the vibe. There use to be a nice rustic feel, but with all the white paint it feels like a landlord discovered the minimalist tag on pintrest, but I digress. The best thing on the menu use to be their creamy potato soup, but I feel as though they changed the recipe slightly. It is not as good as before the remodel. Also it is inconsistant. There are times where it is incredible, and times where it is very liquidy and flavorless. However, their pizza is incredible. I have yet to have anything with red sauce, but their pistachio pizza is some of the best pizza I have ever had. Lastly my biggest complaint is their hours. Again before the remodel they closed at 7pm. Granted that could also be a covid thing, but being that this is the only true cafe in the town, it is a shame that they close at 4pm. I rave about their pizza to my friends and family, only to disappoint them to tell them they cant order...