Oliva’s at Gulliver's Landing — Restaurant in Town of Rib Mountain

WORST EXPERIENCE at a restaurant in my LIFE. I’ve traveled the world, ate at thousands of low and high end restaurants. This TOPS the cake. And it’s super unfortunate that it is a local restaurant that I’ve personally loved for years. The only good thing at the restaurant was the heart of our server.

We had a reservation at 6:30pm. Got seated by 6:50pm. Appetizers by 7:30pm. Food order in. Half the table ordered prime rib. 30 minutes later waitress comes out. Only 2 prime rib left. Everyone else substituted for ribeyes. 30 minutes later waitress comes BACK out. NO ribeye left. Switched everyone over to tenderloins or completely different meals that they requested. But stated the original ribeye orders from the first order would be coming out so those people did not reorder. 15-20 minutes later meals started coming out. (8:45pm —-2:25 HOURS past our reservation time mind you) and NO RIBEYES. They automatically replaced ALL original ribeye orders with tenderloin without asking. Anyone who changed meals got COLD pasta, BLACK steaks that were charred on outside, bleeding and cold in the middle. All mashed sides…COLD. Most people didn’t eat their food as it had no flavor and was nearly inedible.

It gets worse. The manager made comments that we were just trying to get out of paying our paycheck. We requested to then speak with chef and owner to SHOW them our table and plates. They REFUSED and instead ARGUED with us for 15 minutes as to why they did nothing wrong. They told us to leave and I reminded them we know a lot of people and it’s really unfortunate to see how we were treated and we will never be back. The owner then stated as we walked out…. “It’s only 20 people, who cares”. And that says enough about their character and care of Gullivers reputation and taking care of their patrons.

Overbooked. Understaffed. Horrible owner etiquette. DO NOT EVER GO HERE! Save your money and go support another local business that actually cares about...

Would not recommend the antipasto plate, it sounds delicious but when you get thinly sliced deli meats and cheeses it felt like we ordered a subway sandwich with out the bun. Was shocked it did not come with crackers but they were not in the description so I should have expected that. The Potato cheddar soup was not bad tasting, however it really should have been hot and not luke warm. The gorgonzola steak was cooked perfectly for medium rare, however the quality of the meat was subpar as it was tough and gritty kind of like a steak I would expect to get at Kwik trip. The gorgonzola cheese sauce you could tell was made from scratch which was ok, but didn't have much of a gorgonzola taste so maybe they ran out of gorgonzola. I feel like a better cut of steak would have made up for the lack of gorgonzola. My fiance ordered the chicken picatta, which was eh. It's chicken breast so it's dry, nothing there to make it more flavor full. The truffle fries were good, but again they were like warm. The place was not busy at all there were three other tables and two waitresses. We set our empty caraffe of water at the end of the table but apparently that wasn't enough of a sign to our waitress to fill it up even after bringing our food and checking on how things were going. I normally would have asked for more water but at this point I just wanted to get the check and go. I'm not going to comment on the atmosphere bc it didn't change since Gulliver's so you know what you're getting yourself into. Was really looking forward to trying out the place. I will give it another attempt bc maybe it was just a bad day at the restaurant as that happens at times so I always try a new place at least twice before deciding if it's worth it or not. But it definitely needs...

I truly wish I didn’t even have to leave 1 star for this establishment

The service and treatment that we received as a large group was HORRIBLE. I have worked in the service industry for so many years as well as been on the receiving end as a customer with other bad restaurant experiences but this one takes the cake for sure.

We were served 2 hours and 15mins after our reservation time. We got there, we orders a drink whiles we were waiting for our long reservation time and my drink was gross, then when we got to the table 2 of our guests did not have chairs and made it an awkward feeling right away. The servers were frazzled from being so understaffed right from the beginning.

They were out of so many food options. I had to order 3 different times before I was able to get something they had, which with them coming out and telling us they were out of stuff repeatedly kept adding on time to us being able to eat. We were all starving

then when the food came out, they were charred black on the outside and raw as can be on the inside or wrong in general.

The servers were crying on the serving floor which as a business owner you should feel Horrible for putting your waitstaff in such a bad position without proper communication of kitchen updates.

We hugged those girls so tight as they cried and thanked them for trying but the management & owner should be so ashamed of everything.

I will not be returning to this establishment after seeing the...