Pizza Hut — Restaurant in Town of Rotterdam

I went into this store last weekend. The usual Pizza Hut that I go to, was closed for repairs. I decided to give this Pizza Hut a try. I called, wasnt able to get ahold of anyone. I called again, and after five rings, I was able to place my order. I asked If I could do curb side pick up. The guy said "yes, just call when you arrive" I decided to pay before I showed up to make the process easier. I was told 10-15 minutes for pick up. It takes me about 15minutes to get to the Rotterdam Pizza Hut, so I left as soon as I got off the phone.

Once I arrive, I see tons of cars outside in the parking lot and noticed there wasn't any curb side signs or spots. I call the store (as I was asked too) and the first two times I called, (after their recording keep playing over and over) I was hung up on. I called back the third time with no answer at all. I decide to go into the store, and no one was up front at the register. I see two other people are waiting and I was told that both customers have been waiting a while.

I finally ask the guy If my order was set, and he asked me what my name was. I told him my name twice, and acted like he couldn't hear me. After seeing how poorly the staff was with their food, and the lady waiting said she was waiting over an hour, I ask again, how much longer and the guy said "30 mins" I was told 10-15 on the phone. While this is happening, two customers asked to cancel their orders with how slow the service was.

I then asked for my refund. He didn't know how to refund my order, so he had to get someone else. After five minutes of being in the back, he comes back up and acts like I wasn't there. I asked again, and said "the manager has to do it and she's not here" The guy then gave me her business card which is the same number to the store and told them you haven't been answering and then said "I don't know what to tell you"

I said ill be calling to get my refund tomorrow, and as I was getting ready to leave, a customer comes in and wasn't happy as her delivery order was two hours later, and the order was incorrect.

The worst customer service I have had in a very long time. The guy at the counter didn't care about his job, its a paycheck for him. He wasn't even wearing a pizza hut shirt nor was he wearing a mask the way he should. I will never come to this pizza hut again. The wolf rd location is nothing like...

I really never do these things but the interaction I just experienced has to be mentioned.

I ordered a personal pan pizza with extra pepperoni, light cheese & an order of breadsticks. I received my order no problem however the pizza I got was not what I asked. It was pepperoni, sausage & peppers with more cheese than I prefer. I called the number provided in the email & the gentleman who answered asked if it I was calling to do pick up or delivery, I explained I got the wrong order & he transfers me to the store even though I thought I already called the store.. anywho I wait about 6-7 minutes on hold & another gentleman answers. I explain what happened & he then goes to whoever is there with him “this customer got the wrong pizza” & they “respond ok do they want another pizza made or a credit?” - mind you at no point am I faulting the individual who answered, he just seemed very inexperienced & untrained on how to handle said situation. So I explain I want neither & want a refund of just the pizza because I’m still going to eat the breadsticks. The person in the background for some reason wanted to keep offering the credit but not speaking to me directly which I found unprofessional. I spoke into the phone stating again I want a refund. Not a credit. Nor to wait for another pizza as it was past 8 o’clock and I was just ready for bed as this point. I heard the person in the background say “ok they’ll have to wait 24-48 hours and it will be just for the pizza” but then i was told by the guy who answered I would receive a refund within 24 hours & wasn’t sure if it was for both pizza & breadsticks and that was it. Never spoke to a manager or got any confirmation number for said refund…. I stopped eating Pizza Hut years ago & started dominos. I think I should have stayed away because this situation could have been handled entirely differently. $30 just to be able to eat 5...

I received a text message stating that my order was out for delivery at 8:12 pm and we live approximately 10 minutes, at the most, from the store. When the order was not here in a half hour, I attempted to contact the store (8:45 pm). I was unable to get in contact with any employee for approximately 8 minutes, at which point I hung up and redialed the store. This time when I placed my call, I pressed the option for placing an order and the employee who answered at this time informed me that I was on the wrong extension, and transferred me back to the original extension without waiting for an explanation of my predicament. Approximately 5 minutes elapsed with no answer. Our order arrived at 9:08 pm with no explanation of the delay, and our order was not only missing my soda, but the items were lukewarm at best.The driver that showed up had no uniform on, and his vehicle had no display of any company logo. This was not the first time we have had issues with this store. Multiple times we have had orders take longer then expected, items missing, or general lack of customer care. I have responded to their online survey and have received no response for...