Tops American Grill, Bakery & Bar — Restaurant in Town of Rotterdam

Tops American grill bakery and bar is NOTHING like the Tops Diner in New Jersey. This top's here need to get some training from The fabulous Tops diner in New Jersey on how to serve with integrity to any customer that orders from them. The food is good...l even let the manager know when I called to put in a complaint that my order was mess UP again. I've complained to establishments in the pasted when the food is good and I will complain when the food is or the service is lousy. And I will do the same on my reviews. Anywho. My complaints are....l call in an orders for pickup....each time I ordered something from there l had to call back and let them know that my order was incomplete. Three different times The feedback was "I'm so sorry the bag that you had your salad in or soup in or whatever it was that I ordered was forgotten so sorry about that." Three times, and I only ordered three times from them and each time they screwed up. Well today the third time, l order from there, I called to ask a question which was what size coleslaw you have the girl on phn said, a small medium and large I said okay I will come in and pick it up. My husband picked up the order.... when he got home and when I looked in the bag I was so upset with this so-called diner I called them and let them know I wasn't satisfied with a small bowl of coleslaw that wasn't even filled to the top. I asked for medium and they gave me a small. The girl said I'm so sorry but we usually don't sell coleslaw on the side. I just hung up after saying bye. I wasn't disrespectful because that's not who I am and I'm not going to sink down to that establishment level. I told my husband this is the last time that we will deal with that sorry business. And I will write a review which I'm doing now. I'm not trying to turn anyone away from going to that business I just want people to know my issue the problem that I've had three times with this business. Maybe you will have a good experience. we didn't and I don't think we deserve the treatment of messing up our orders three times back to back? My husband stood waiting for someone to take his order it was very uncomfortable while others were being waited on. They never did until he walked up to counter to ask how long he have to wait. I wonder what the issue was for them to do that to a paying customer??? I...

I came here with my husband. This was our first outing alone since the pandemic & this had been my favorite spot with a close childhood friend, but no more!

I get there about 1:30pm and there's a line, but there is a ton of seating. We're told we have to wait 15 minutes. The woman AFTER us goes in after about 20 minutes, says she can see there's seating, and wondered if she was forgotten, and yes, she was seated!

When my husband went in to say, "We were before her so we must have been forgotten as well," he was told we still had to wait.

OK. Once we were brought back to a completely EMPTY section past EMPTY tables, I asked for a Newcastle ale since it was on the menu. My server got the manager to tell me they didn't sell Newcastle. I'm still not sure why, but ordered something on tap.

Our server than proceeded to forget about us for about 15 minutes while she sat with friends at other tables and talked. She came back, took our order, sat at other tables again, and I couldn't help but see this place looks so different now, so rundown, and not welcoming at all.

When our server came back with our order after a very long time, we noticed she served a table she had taken the order of after ours, but who she knew personally. It was a large table. She then went back slowly and brought out our food. All of it was stone cold.

My husband didn't eat his, nor did he want it boxed. When I asked if a favorite dessert was in, the server said she'd never even heard of it, and disappeared again.

We waited with the card on the table for the bill another 20 minutes before I said, "Let's just go," and went to the front, telling the owner, "I simply cannot wait one more minute for the server." This was the first time for these two hours, I saw her not only hustle but run for us. The owner told the blonde server to get the phone.

We paid, tipped, and left, but I am saddened by this review. This was my favorite place to visit pre-pandemic, but this visit was my last. It was poor service from beginning to end without one word of kindness, apology, or caring.

At this point, I'd...

Went there Fathers Day w group of 12 People Lunch, only 3 tables had diners throughout the time we were there in the banquet room, other area was full. FOOD all liked the food except the 3 people who had Omlettes w Homefries. Omlettes were not wrapped in egg, looked like scrapped ingredients were mixed with egg, dry, other ingredients were mixed in that were not on the menu for each one ordered. The girl in our group said it must be the chef, usually the omlettes are excellent. Homefries look like the photos on their website, like scraps mixed in with few dices of potato, and onions pieces, burnt, dry. Beverages were good. SERVICE nice waitresses, took half hour to take orders, 45 minutes to receive food. PRICE was very good for the portions of food. ATMOSPHERE good accomodations for wheelchairs, booths, tables, seats all cleaned good. Loud once all diners are talking, ladys restroom nicely redone just could use a bit of tweaking (TP slides off bar) small hole in counter, hang other soap dispenser. One tiny light in dining room ceiling flickers, vents need cleaning. HOWEVER i put this in writing on a napkin but a person in our party did not want me to say anything while the group was there, so she discarded my note and it was not seen by the staff at the time. I did not find this out until after we left. I also was advised to return food to waitress and state my issues, because i thought i was the only one who was not satisfied with my meal, once i found out it was all 3 who ordered omlettes, after we already left thats why i posted this review. It seems that it may have been a fluke off time with the omelettes, however not the homefries as seen in their own website photos (attached). The potato wedges would be a...