We like to try local restaurants when we travel. This place had high rating so we tried it. What a mistake we are greeted and seated. Our drink order is taken and also give our food order and wait. Others come in after us and start to get their drinks. And the server comes back over and ask us what we would like to drink? We tell her she already took our drink order. She does get our drinks after that. But then the long long wait starts for our food. Then she just keep passing bye us not stopping. The other server comes over to see about a refill of coffee. At this time we are waiting for food about 40 plus minutes. The 5 tables that came after us are all eating now. We stop our server and ask about our food. And ask about our food. Letting her know that the other tables that came in after us l got their food. She told us they are short stuffed. And our should be out soon. And we wait again another 10 plus. And she bring out another tables food(yes they came in a good 30 plus mins after us). Then she comes out with our food. And quest what it's cold.. My food is suppose to be a hot skillet with eggs on top. The skillet itself is cold. She kind of looked surprise that I gave the food back because it was cold. She then took it back into the kitchen. And came back in like 10 mins saying they just finish it. (They put it in the microwave and the eggs the eggs were rubber and any of the cheese exposed is also rubbery. Only able to eat a small part of it. And it made me feel sick...
Read moreEdit- Clearly based on the owners reply there's a lot going on with this. Obviously I would have no idea about an unusual bank deal that kept the diner from purchasing. I guess they're suggesting that the bank did little to no upkeep while they were renting and it was the banks responsibility. I also would have no idea about charitable contributions. This gives valuable context but the facts remain....There is a diner that had minimal upkeep, threw bulk trash behind their building, and let the building detorirate (maybe the banks fault). Now there will be no diner and an abandoned building in its place. This is obviously a negative for everyone in the neighborhood that supported the business. With this context some of things are likely not the fault of ownership and the situation just sucks. Sad to see a business leave.
I've eaten here a couple of times. It was decent food at a decent price. I bought a house right down the street and have been very disappointed with this places upkeep. They have let the building just detorirate and littered the fence line of their property with garbage. They do not even mow the grass out front or keep up on basic maintenance. I've now learned that they're moving location instead of renovating and giving back to the community that has made them successful. Super disappointing that I will now live down the street from an abandoned building that was let fall into...
Read moreSince moving to the area, we have been here on a few different occasions as it's close to home and rated well. The first few times I found myself annoyed with the wait time however the food was decent and staff was friendly so no big deal. Over time I have noticed the average wait is 45 minutes for egg, bacon, and home fries. Keep in mind, the food is typical diner, not made to order aside from eggs. The service is less than timely as the food is normally borderline warm. Today was the last chance. We waited 5 minutes for a table even though 2 were open, waited almost an hour for eggs, bacon, home fries, and toast and order was wrong and damn near cold, waited another 5 minutes for the bill, and lastly every around was also complaining and the sever made it clear it was normal. I can understand this when thier is line or maybe people come in at once,or if they were short staffed, however this was not the case. In the time that you wait for food, you can drive to brewerton diner and eat the most delicious fresh food with a great experience. Never will I cheat on brewerton diner again. I really wanted to like just one bite but with terrible service and less than good food,...
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