Village Pizza & Restaurant — Restaurant in Town of Saugerties

Great place if you like to get yelled at while you eat. It's fine, I was crying anyway.

Here's the background: my 77 years young, active, beloved grandma was found dead in her house the Tuesday before Christmas. Thursday was the wake, Friday the funeral. Following the funeral, my aunt arranged for the family to meet at Village Pizza for lunch. She reserved the entire back room and they paid quite a bit of money to feed us - maybe 40 people.

Coming directly from the funeral, me, my wife and sisters, all gluten free, some dairy free we're starving. We checked the menu on the go, and based on the lack of options on the menu, and not wanting to cause issues or go hungry, we grabbed food on the way that we could eat.

We went in the PRIVATE back door with ONLY our family there, no other customers, and joined our party with unmarked, unadvertised boxes, and sat down to eat. Almost immediately, a man with audacity where his hair should be runs out yelling at us "CAN I HELP YOU? THIS IS A PIZZA PLACE" I explained our dietary restrictions and he insisted they could have accommodated (I still doubt they could have safely). I explained to him that this wasn't meant to offend him, we're just grieving and starving and didn't have the time or energy to make arrangements. He yelled "WELL I'M OFFENDED. I TAKE OFFENSE" and stormed off to glare at us from the bar while we ate.

This was a few weeks ago and I still can't stop thinking about how he thought that was in any way appropriate. Believe me, I would have gladly eaten the free (to me) food there. If you have gluten free, dairy free pizza or literally anything without bread and cheese on it, put it on your menu. Those of us with allergies are just trying to eat our food in peace without causing a fuss. Certainly not causing a melt down.

Do yourself a favor. Go to Slices...

Staff must have been chosen for their propensity to never smile. From the start there was no feeling of welcome or service. Although I was the only customer, I got the feeling that I was interrupting by asking the price of a slice of pizza. When I requested water with my order I was told that the only option was bottled, which I avoid so as not to add more plastic into the environment. I was given a plastic cup and told to get water from the bathroom faucet or - it must have been the look on my face - she would fill the cup at the kitchen faucet.

The slice I ordered wasn't brought to the table; I picked it up at the counter. The first bite was good but barely warm. I sent it back to be heated and got it back at the same temperature. Before I left I realized that I had not been offered a receipt, which is unusual. I waited a few minutes for the surely unsmiling person at the counter to go through the tallies to print it. On my way home I called a friend to tell her about my experience and she recounted a similar one she had there. Although the pizza is good my experience at Village Pizza from start to finish was so unpleasant that I will...

we're should I start I've been a loyal customer for 10+ yrs . ordered like 3 nights a week. like tonight I ordered dinner bc my kids love saturday pizza night. well I ordered ceaser salad and got mustered flavored dressing so I called and the lady told me idk y let me give u another one to try so instead my son walked over to get it well it was the same one so I called back and told her I wanted my money back she told me to hold on and a very nasty man got on and started yelling at me saying well she already asked if u wanted money back u said no . I said no she never did and all he said is I'm not going to sit here and argue with u . one this is I wasn't arguing simply just wanted my money back dressing was nasty. and after all that he then said it's a supply issue and it's different stuff then we normally put in it .. then the truth came out so I said bc he was rude I was going to take my business elsewhere he said good! just wow ! seriously. no a good place anymore bad customer...