JBBQ Wok & Dumpling — Restaurant in Town of Smithtown

I was very excited to try out this new location with my cousin. But I was very much disappointed with this experience. I have been to another location, thats located in Bayshore to find out they also have a time limit as well. The food is always good, and I always tell everyone to come and try it out. But after today I don't think I will come back because they have a 90 minute time limit and we were literally asked to leave and pay the bill and because I still had food on the grill our waiter asked for our tip which I gave him at the end as I was leaving. I don't like to be rushed while eating and asked if we are done because our time is almost up. I was trying to have a nice experience with family. Our waiter kept telling us how there was a time limit and was reminding us how many minutes we had left till we had to leave then he came back to us to tell us we had to leave and he also didn't tell us we had to pay for refills for our soda which is fine but I think the waiter/waitresses should let their customers know so we could be aware of that which I had to chug down because we were rushed out and it was given to me late. Our waiter was nice, but again, I did not like being rushed out of there. Very disappointed as I LOVE going to JBBQ and recommend to everyone I know to go, but this experience was definitely disappointing and now that I know there is a time limit, unfortunately, I won't be coming back. They should take away that time limit, especially in a place where you have to cook your own food and you're trying to enjoy your time with friends and family. Just a...

I been to the Smithtown JBBQ, and that place was AWESOME! I just do not get why you guys would make this one a Chinese one... I absolutely LOVE authentic Chinese food, I mean it, I am so happy that true Chinese food is making the scene all over the world, the most rural places in the US are getting to have authentic Chinese cuisine and while people hate things like chains it is good to see big corporations delivery this, JBBQ is a small franchise as of now, but this is a dumb move guys. I know the logic is from this location it is only 7 more miles till you hit the other one, but why again? The demographic isn't much different, Smithtown is bigger for sure but that location was split in-between suburban Long Islanders and newer residents who were younger, all generations and ages are loving this trend of Asian cuisines especially authentic ones coming to the US. Why would you guys go Chinese Cuisine at this location? I love Xiaolongbao and stuff but why not open a spin-off or let someone else come in for that style of food... JBBQ type of food is something not too often around this area and some places claim to be Japanese Steakhouses but aren't the same, JBBQ pot is super unique and something new and tasty, trying Japanese food with the hot-pot style. I will never understand why they switch this place, respectfully there are more and more authentic Chinese food places opening in the area... well if I see they go back to Hot Pot I will change this review, I say give them a try and give them an honest try but go to the Smithtown one if you...

Being a Queens transplant and growing up having dimsum on the weekends w/ my parents in Flushing, I was so excited that there was a dimsum option in Suffolk. (esp. since we had a positive exp. at the JBBQ in Smithtown). Unfortunately, our experience here was far from positive. Pretty sure their dimsum/soup dumplings are store bought frozen. Don't expect anything made fresh in house. If you want quality soup dumplings and don't want to go all the way to Flushing, check out You Garden (Bell Blvd. or the Garden City location). If you want dimsum, go to Little Neck. Stay away from here. Would say a dressed up chinese take out restaurant would be the most accurate description of this spot. Tbh, I have had chinese take out better than the dishes we had tonight. Spicy Home Tasty is still the most authenic you can find in the area.

Sadly, the service did not even make up for the poor food. We were served scallops that were still cold in the center and the waitress threw out our dumpling order sheet (she thought it was thrash) so we were left wondering where the rest of the order was most of the service. Finally got her attention near the end of the meal and discovered the mishap. They were unapologetic about their mistake.

Poor food and...