Tim Hortons — Restaurant in Town of Sweden

I wanted to share some feedback regarding a recent experience I had at your location. I ordered two Bacon, Egg, and Cheese sandwiches for $6 in the morning, but unfortunately, I received Sausage, Egg, and Cheese sandwiches instead. Additionally, the window worker forgot to provide napkins, and the order was placed in the bag carelessly.

It’s important to ensure that customer orders are accurately fulfilled, especially when specific items are requested. Furthermore, I’d appreciate it if staff could be more mindful to provide napkins, and perhaps also ask customers if they’d like ketchup or utensils when appropriate.

Another concern I have is the excessive amount of ice placed in soda cups, which leaves very little room for the actual beverage. It would be great if staff could be more considerate in this regard, as customers typically prefer more drink and less ice unless tons of ice is requested. I’m purchasing soda not ice.

These issues may seem small, but they can greatly impact the overall customer experience. I encourage you to consider further training for your staff to ensure they are meeting customer expectations, as failure to do so may result in a decline in customer loyalty.

Thank you for taking the time to review this feedback, and I trust you will take appropriate steps to...

I recently moved to brockport and was delighted when I noticed a tim hortons (i prefer over dunkin) usually....I'm always greeted by friendly staff and have a pleasant experience customer service wise. However I noticed more and more my simple iced coffee with Carmel and cream is continuously wrong, which is okay I can get over a mix up here and there. About a week ago I got my routine coffee on the way to work and took a big sip of curdled milk!!! Look at the bottom of my cup and its COVERED with rotten lumpy cream. (I wish I could post the picture I took) I was previously an assistant manager at Dunkin Donuts so I realize this can happen when you neglect to clean the cream tanks, or dont keep them at the correct temperature. I called and asked for a refund, when I returned they were very apologetic however was just handed another coffee. I've since gone there one more time and my coffee was room temperature with a couple ice cubes. Makes me wonder if the "iced coffee" is just hot coffee left out to room temp and then throw in a couple ice cubes to cool it down. Overall very disappointing, but very friendly staff..but quality...

Day 5: 15 min wait to get Dark Roast coffee. NONE brewed! Got coffee too hot curdled cream. What a waste. TAKE DARK ROAST COFFEE OFF THE MENU IF YOU CHOOSE NOT TO HAVE IT BREWED! I AM NOT DOING THIS AGAIN.

Day 4: Servers are passing off dark roast plus top off with regular coffee as dark roast! GOOD BY TIM HORTONS! I tried, I really did.

Day 3: Waited 10 mins for a large cup of dark roast coffee.

Day 2: Tim Hortons, if you advertise dark roast (the best tasting of all of your coffees) then you should always have it. It doesn't cost much to have extra dark roast ground coffee on hand. Are you still a "coffee shop"? I'm not going back!

Day 1: 15 min wait to get Dark Roast coffee. Another location that has too long of a wait for Dark Roast! I got to the window, I paid for a large regular coffee, as dark roast would take too long, they had a medium. I said I ordered a large, I got a 'look' from the server, she said 'wait one minute', no thank you for your patience. Then finally got a cup of coffee. Elasped time: 15 minutes. I guess I should have asked for dark as it would have been done by the...