Hot Biscuit Diner — Restaurant in Town of Ticonderoga

Not for out-of-towners. First, Ticonderoga has NO restaurants to accomodate out of town visitors/tourists during the week. This restaurant is closed on Mondays. My husband and I went in at 11 a.m. for breakfast on a Tuesday and were told they were transitioning between breakfast and lunch, that we could not be seated for 30 minutes. AT ELEVEN A.M. This, after being told that the only other restaurant in town had a 45 minute wait. While this town advertises itself as a historic town, presumably to attract tourists, there are NO RESTAURANTS that were able to accomodate these hungry tourists. I'd give zero stars for lack of accomodation, if I could. We went to Dunkin' Donuts, who were more than happy to accomodate us.

Edited to reply to owner's reply below: First of all, HOW DARE YOU judge what time we got up. We were up at 8 a.m., camping in the rain. Because there's ZERO cell service in the area, we were not able to get a weather report. Last I'd checked, it wasn't going to rain until Wednesday. We had planned to cook breakfast in camp, but because it was raining, we were rushing around trying to get our things in order. Hence why we finally were able to leave camp for breakfast a little before 11. Second, we came in at 11:10 a.m. Your hostess said you were transitioning between breakfast and lunch and it would be at least 30 minutes before we could get food. We had just been told at the ONLY OTHER restaurant in the area that it would be at least 45 minutes before we could get food. THERE ARE ONLY 2 RESTAURANTS in the area! All of the other restaurants listed on the "Come to Ticonderoga" websites are either not open during the week - they don't open until Thursday - (We were there Monday and Tuesday), or they don't open until dinner time. So you're lying about what time we came in and you're lying about there being any other accessible restaurants in the area. Third, I did not slam your door or respond with expletives. You are also making that up to make it look like I was being rude and entitled, when, in fact, I was starving due to our unfortunate choice of a vacation location - lack of cell service, lack of open restaurants, and lack of accomodations for out of town guests. On top of that, your lack of courtesy and accomodation for hungry campers who were camping in the rain was unacceptable. And finally, when I asked if we could still get breakfast, we were unequivocally told "No". If you wanted to serve out-of-town campers who were camping in the rain, your staff would have accomodated us, told us we could at least get some hot coffee and let us know that there were breakfast items on the menu. But your staff was not interested in our business or feeding hungry, out of town campers who were camping in the rain. No one was interested in our business, because you were "so busy" that morning. Less than Zero stars for you for lying to make it seem like we were being unreasonable, when all we wanted was a meal after camping in the rain and there being no other available options in your small town that is not set up to accomodate vacationers or out of towners, who do not know that nothing is open or available. And further, your response to blame me for your poor service and lack of availability shows how much you value your customers and visitors to your town. The proper response would have been to apologize to me for having a bad experience at your place of business. Not to blame me for "waking up late" and "not liking being told no". Blaming the customer for being hungry and seeking food in a town where you KNOW there are only two restaurants available is not the way to treat people. I reiterate my original statement. This restaurant is not for out of towners. They are not accomodating and blame potential customers for not knowing the business's policies. Also, you suck for not being open on Mondays as well. Virtually NOTHING in Ticonderoga, save for the Historical Society Museum and the Burgoyne Lunchonette (where we were treated with respect and gratitude the previous day) are open on Mondays on...

HB Catering (Hot Biscuit Diner) is incredible at what they do. They not only catered our rehearsal dinner, but they also did our entire wedding! The wait staff is friendly, professional, and the food was mouth watering! Val and Rachel are absolute ROCKSTARS. They did everything we expected AND MORE! They accommodated our guests with severe allergies, vegan, vegetarian, and more! For my friends and family that have a dietary restriction or allergy, they designed a thoughtful and individualized dish for each of them. My buddy who is a vegan raved about how delicious everything was. Food was HOT and tasty no matter if people were going up for the first time or their third time ;P Everybody left happy and fed on both events. We even had left overs, that were nicely packaged for us... perfect for a late night snack. Trust me, if you are the bride and groom... you WILL be hungry later once the adrenaline and excitement wears off.

IF you are reading this and are considering HB Catering for your special event, and specifically a wedding, you will be very happy. As the Bride and Groom, you have soooo much going on, between the pictures, the conversations, the events, etc. that it will be challenging to find a time to eat. Rachel and her staff, made sure that no matter where we were during the cocktail hour that we were brought food. It was so very kind and thoughtful because if they didn't physically bring us over food, we probably wouldn't have had the chance to eat at all. I can't thank them enough for everything they did to make our entire wedding weekend special. Their thoughtfulness, positivity, and professionalism and tasty food was greatly appreciated. I would HIGHLY recommend anyone that has a wedding in the ADKs to use them as your caterer of choice. You will be so very glad that you did. Thank you to Val, Rachel, and the entire HB Catering staff for making us...

Server was nice, pricing is very fair, but the food was really not good.

Homefries were raw potatoes, like literally uncooked. The biscuit was also undercooked with no flavor - like raw flour and not even browned up or buttered on the grill. Pretty disappointing considering that is the name of the restaurant!

Ordered the veggie omelet and added bacon. The bacon wasnt even chopped up - the cook literally stuffed 3 full slices of lard into the omelet. The bacon was literally just lard - like so bad you could see through the fat. I just pulled them out like a rope by hand and put them aside.

So the cook couldnt just take 5 seconds to try and chop these with the spatula on the grill while throwing together the omelette? All the veggies were raw and uncooked too. Ever eat a raw pepper or onion before? Not fun! He sort of did me a favor I suppose, because I could get that garbage ingredients out and choke down the rest of the slop.

When we first walked in there was only 3 tables occupied and several that hadnt been cleaned up. By the time we left 40 minutes later, those same tables were still covered in garbage. I have to say Ive never been to any restaurant, let alone a diner, where a soiled table stays that way for my entire time Im at the establishment. So they were sitting unbussed for an hour. Were talking about a Saturday morning during primetime for a diner. What’s this say about the manager?

The impression I received is they need more help for service and another cook. There was 1 server covering the entire restaurant of about 20 tables the time we left. She deserves a raise! Once we had our food that was the last we saw her until we needed the bill, which took some time to flag her down.

I wouldnt go back here it...