Wendy's — Restaurant in Town of Union

Typically I enjoy Wendy’s, the one in the industrial park “loves” is great. Best I’ve ever had. But this one in endicott is usually mediocre at best. And today I had the worst experience ever. I ordered a medium fries, a 4 piece nuggets, and a jr bacon cheeseburger. And at first I didn’t add the cheeseburger but did once I got to the window. He said it went from 7 dollars to 12. I was confused but just said uhh okay I suppose. Figuring I’d just look at my receipt, but never got one and he shut the window. So I went to the second window and told her I think I ordered it wrong, it should be the 5$ biggie bag that comes with all these items and a drink, can I change it? And the manager came over and responded with “no it’s already rung up” and since I had a long line behind me I went inside and she came back over and said “I already told talked to you?” And I said yes but I didn’t want to hold up the line, can I just return my food and buy the bag since it’s less than half the price and also get my drink? She replied “this isn’t a department store, you can’t just return things, there’s nothing I can do for you, you ordered it that way” so I told her yes and I tried to change that but he didn’t give me my receipt so I didn’t notice till the second window before receiving my food so it still could have been changed? But she insisted it couldn’t and said “can I just give you a drink?” I told her I don’t even care about the drink I just want my 7 dollar back. And she said she can’t do that and to have a nice day. To which I walked away and said thanks for nothing! And she laughed at me and said “have a nice dayyyy!”. She was a heavier set women with a few missing teeth working at 430 on a tuesday October 29th. I’ve always been offered a combo when if I’m ordering items separate and have always gotten helpful service if not satisfied at other restaurants. I was not a difficult rude customer that she needed to be rude to in return. I just wanted the correct value for my food. And was told it was my own fault even though I had noticed it before receiving my food. But once they have your money they’ll be dammed if you’re getting any of it back. That’s their money now! I will never go back to that Wendy’s as long as that women is working there. She was extremely rude from the moment she started talking to me. How she got to be a manager of any business is...

I should have taken a picture to express what my anger can not.

I first wanted to say that the STAFF were not the problem, or maybe in a roundabout way they were, and I have not ever formally complained, so perhaps I need to take some of the blame. I will also acknowledge that I went here at at 10:30 pm, the Sunday night of Memorial Day weekend, but when I still have to pay the ridiculous prices that I do any other day or time, I would expect the same quality.

I bought an Asiago chicken sandwich, and when I got home and took the bun off, the chicken looked like it had been cooked in oil that was a week old, and it didn't even look like a chicken breast. By the time I had "trimmed off" the burnt nasty coating, the breast that remained was literally not even 2 tenders worth of meat.... and that is $7?? You have GOT to be kidding me.

(I actually had said to my son while waiting for 20 minutes in the drive-thru, "They can't possibly mess my order up worse than last week when I ordered their guacomole chicken sandwich... He laughed and said, "is that what you had ordered?" pointing to the picture "That's definitely not what you got. No guacamole, nothing at all like the picture." (I dont even know WHAT they had given me that night, some zombie-like concoction of all their chicken sandwiches combined with NO guacamole to be found.. Into the trash that sandwich had gone...)

BUT... tonight was it for this Wendy's and Wendys in general. I used to be okay with paying higher than McDonald's pricing, because I expected a higher quality of food, but in my past two visits, I have spent $36 for 2 meals for my son and myself, and mine both have gone in the trash...

Absolutely garbage. The $3 hot chicken sandwich that the Weis deli makes is a much better chicken breast quality, and less than half the price. I wonder what Dave Thomas would say if he were alive and made to do a taste test of those chicken sandwiches.

Just terrible. Will...

Waited in line for almost an hour, several people behind me in line left, I probably should have done the same. They screwed up the order for the person in front of me then made us all sit there for almost 10 minutes while they figured out what was going on inside, before asking the customer in front of me to pull into a parking spot. By time I got to the window my food was getting cold, when I got back with the bag was missing a whole order, was given wrong drinks, and not one of their employees had any customer service, let alone people skills. Would give ZERO stars if Google would let me. $50 order, got $3 service, too pissed off to go back and wait in their ridiculous line for the refund, or another cold sandwich. Normally I would let this go, but this is the 3rd time in a row from this location that we experienced some if not all of these problems in the last...