Panera Bread — Restaurant in Town of Victor

Horrible, Horrible, Horrible experiences here. I would normally visit this Panera as it’s the closet location near me. Over the past months this Panera has really dropped the ball, from customer service to poor quality of food. I recently placed a curbside order and when I arrived at Victor Panera, I waited over 30 mins. I tired to call in but no response. I then decided to get out the car to go in to the restaurant and the doors were locked. Scary enough someone yells from the parking lot “there close and have not updated there time.” After a few minutes, I noticed a member of the Panera team grab a bag and make her way out to bring it to me. She said “oh I only looked at the computer screen now”. I expressed to her that I have my two children with me and we have been waiting for over 30 minutes. There is no communication on Panera’s website, google nor Yelp that informs customers you close at 7. I actually arrived before 7 and use the app to communicate I was here for pickup before closing time. This is just one of a handful of negative experiences I have had at this Panera Bread location. I hope this gets taken to management of this location; changes are made and more training is done. If you read more reviews there are lots more of unhappy customers concerning Victor Panera Bread location. I would like to say, I sympathize with business who are short staff and facing difficult times. I will not sympathize with poor customer service. As customers are what keeps...

We arrived for dinner about 10 minutes before closing on December 9, 2024. We had driven over 7 hours from Northern Virginia and had just checked in at our hotel. Erica was extremely accommodating, letting us take our time to decide on our order. She generously gave us 2 bags of chips for each soup order since there were no more baguettes at the end of the night. When I ordered pastry for take-out, she gave us more chips! Erica also reactivated my husband's Panera account even though he didn't have his card with him, so we received a substantial discount. Cashier Olivia was very gracious even though it was technically after closing and she was busy with other activities. We didn't feel rushed by the staff in any way. On December 10 we returned for dinner, and I ordered an extra sandwich by mistake. Manager Terry promptly gave us a cash refund, even though the sandwich had already been made, and he was extremely friendly. Our soups, salads, sandwiches and desserts were excellent, the soups and sandwiches and salads made by line cook Jo. The restaurant is conveniently located within walking distance of a Hampton's Inn. While we were there, another customer came in and told the staff that this was his favorite Panera in the area, and we can see why! When we return to Victor to visit our friends in Farmington we will definitely return to...

Food is generally very good, although the worm bowls sometimes come out cold. For the amount that they give, food is on the pricey side. Few if any vegan options. When they run out of something, they don't always offer to substitute, so if they're out of croutons, they don't offer anything extra .. more crackers , chips, or an extra roll, for example with your soup. As an accompaniment to the soup, the size of the baguette is disappointing. It is described as a baguette,, but should be advertised as a hunk of a baguette. Service is hit or miss, running from sweet and Charming staff to apathetic, particularly when the staff are not cashiers. When the only person visible standing behind the counter turned out to be a baker, he all but ignored me and then on my third try, and formed me in a salon tone that he was only a baker. So Bakers don't give customer service. It is sometimes the same for the cooks. Again, we think that paying people well and taking care of them, as well as providing good training, is often the solution. The soups we have sampled thus far have been well balanced, flavorful, and not too salty, if a bit less hot and less generously ladled than they...