KFC — Restaurant in Town of Webster

Called and asked if they had a promotion available that I had just seen advertised on tv for KFC for a $20 fill up box and asked what the hours were. I could barely hear what the guy working said and was told store closes at 9:30 instead of 10pm (which is advertised as closing time)… also said they were out of something included in the new fill up box advertised…. I asked what what he had said they were out of do something that was involving the new advertising venture the company has invested in and it just sounded like a bunch of people laughing in the background and then I got hung up on. I said I cannot hear you and then click. I tried calling back from another number and no answer. Just figured you would want to know about negligence at your store. I know its hard to find reliable employees and I understand the difficulty. However, just being hung up on when I would have ordered something else is where I say ok, Im not going to be a patron here anymore. Just figured you may want to know from a previously loyal KFC customer. This was from the KFC located at 925 Ridge Rd, Webster, NY 14580. Calls placed from around 9pm or thereabouts. It really sounded like a party with a bunch of friends and workers was going on and there was no interest in taking orders. Anyways, thought someone should know as I am sure there is a franchise owner somewhere thats relying on his employees to...

HAD A CRAVING FOR KFC SUNDAY AT 5 PM. BUT WAS SKEPTICAL AS THE TIME BEFORE THERE WAS A LONG WAIT AND EMPLOYEES WERE RUDE,LIKE THEY DIDN'TCARE IF THEY SOLD ANYTHING! WELL THIS TIME WAS WORSE.THEY ONLY HAD ONE WINDOW OPEN , SO YOU WERE SUPPOSE TO PAY AND GET YOUR FOOD AT THE SECOND WINDOW. THERE WERE FOUR CARS IN FRONT OF ME. THIS IS NO LIE, EACH CAR HAD TO WAIT EIGHT TO TEN MINUTES FOR FOOD . WHEN I GOT TO THE WINDOW IT HAD BEEN FORTY-FIVE MINUTES.THE BOY AT THE WINDOW TOOK MY DEBIT CARD , BUT BEFORE HE COULD RING IT UP , A GIRL CAME UP TO HIM AND WHISPERER IN HIS EAR. HE TURNED TO ME AND SAID IT WOULD BE A SEVEN MINUTE WAIT FOR CRISPY CHICKEN , WHAT WERE THEY DOING ? THERE WAS A PIECE OF PAPER STUCK TO THE WINDOW THAT SAID,WE DON'T GIVE REFUNDS.I'M GLAD HE DIDN'T RING ME UP. I TOOK MY CARD AND LEFT. TALK ABOUT RIDICULOUS. ISN'T THERE A B.B.B. HOW THEY EVER KEPT A LICENSE TO OPERATE IS UNIMAGINABLE , I CAN'T BE THE ONLY ONE THAT...

Not sure why my previous review was flagged and deleted because it was absolutely the truth..I had a terrible experience here on 8/21 where I was led to believe my order was taken in drive-thru, I waited 15+ minutes after that to get to the window and find out they hadn't taken my order, needed it all over again, and I'd have to wait more after that for the food to be prepared. I left without food of course. I was told they were short staffed and to have a nice day. In the time I was waiting I saw 1 car pull away from the order box and leave after sitting there and 2 other cars pull away from the window with no food. That is truly poor service and not any way to treat customers. It is not the customers fault what goes on with staffing and maybe they shouldn't have even opened that day. I would love to hear back from the GM or KFC about this, as I have called several times since and been told a manager...