Union Family Restaurant — Restaurant in Town of West Seneca

I love this place I go there every now and then. It's not every week but you know. I never had a bad experience here so that why ill take my wife and my kids there and I recommend the place to everyone I know. But last Saturday morning I went with my wife and my wife get in first because I was parking the car when a walk in my wife tell me the the table we want to sit is not available I ask why she said because the waitress told me that it was a party coming to the table. Which was fine but the same lady tell us the it was no problem and we can sit there. (Let me explain my self here I'm a big man and its only two tables I can fit on it that's why) ok I ask her if is any problem it if everything was good everything ok and she said yes to all everything it's ok. So we sit and she bring the drinks we order my wife finish her hot chocolate she pass by us never ask her if she wants something else or more. Them she bring our food and 2 seconds letter she bring the ticket like are you serious I'm not even dig in to my plate and you bring the ticket do you want me out of here. Them people star walk in and there she goes hogging and talking really low like whispering but everyone who she hogs and kiss look to our table with make me feel uncomfortable because I have no problem to live and come back later but don't tell me everything it's ok and then try to take me out of here literally. And when we ask her why you bring the ticket so soon she said o we always do that and that's a lie because I never had that done before. She just want us out of there so her friends or good tips can sit there. and how I now that because I paid walk out of there and I was not even near my car I look through the window and everyone who she hogs and kiss were moving to the table like I said I love the place but that it's not right thank u. .... it was the table in the left corner...

Went on February 14, 2020 Friday night, for a buffalo fish fry. Not good.. I've been in the food business 46 years, and this restaurant has gone very downhill since the last time I visited last year. Their sign was blown out by a windstorm and was not on and either with a marquee lights on the side of the restaurant. I've walked inside at 6:30 p.m. and there weren't but two tables that have people at them. Very unusual for any restaurant on a Friday night in Buffalo. I ordered the fish fry, $9.99. Beer battered, the fish was mushy in Old, the German potato salad was like a mushed mashed salad, the macaroni salad there was no Pizzazz to it whatsoever. I asked for water with no ice she brought me water with ice, and never brought a refill in the entire 25 minutes I was there. She walked by my table six times and but one time at the very beginning when she walked by she asked me if everything was okay. The gentleman at the cash register who seemed to be the owner, never left the cash register stood there the whole time also they no longer have charged , cash only... in my experiences of 46 years of working in food service and going out to restaurants all over the country, I will never walk...

This restaurant has been around for at least 25 years that I know of and today was my very first visit. It does look closed as the main sign was destroyed by weather and not repaired. It is indeed open for business!

Unfortunately, a sign on the door says it’s cash only. There is an ATM on premise. It’s one way they keep their food prices very reasonable.

It’s got that old dingy greasy spoon diner type of feel. One where they put their best effort into their cooking than their appearance.

I ordered the “Cowboy Burger” with cream of potato soup as a side. All I can say is WOW! The soup was homemade and really good. Every aspect of the burger was nice and fresh.

Yes, the grounds outside and inside could use some TLC… but this mom and pop place has managed to survive the pandemic. If they continue with their awesome food and maybe fix the sign so people besides the regulars know that they are open, I’m sure their business will thrive well into the future.

I’ll definitely be back to try...