Just Pizza — Restaurant in Town of West Seneca

Ruined a toddlers birthday party. If I could give 0 stars I would, and it’s disappointing because normally this place is great. Called on Thursday 4/28/22 asking to do a preorder for a birthday party delivery. Was told by a young woman that it wasn’t a big order and that I could just order it on the same day. Called today, Saturday 4/30/22 at 10:08am to place an order for delivery. Ordered two sheet pizzas, a bucket of wings and two gluten free pizzas to be delivered for a birthday party at 1pm. Confirmed everything over the phone, was told 1pm for delivery wouldn’t be an issue. Paid the total bill and a $10 tip for the delivery driver in advance. In total a $170 bill. 1pm comes along and no food. No biggie, it’s lunch hour on a Saturday and figured they were busy. At 1:10pm, I called to see if everything was okay and/or if the driver was lost considering the location. Was told by a man over the phone that the original person (young woman) who took my order wrote it down as a carry out and that our order was still in the pizzeria. He stated he could get the pizza in a car immediately and drop it off. Figured that’s okay, wasn’t his mistake. Being just a 10min drive, I asked if it would be easier if I just picked it up myself. He stated no, because he would be leaving immediately. I said no problem and considered the issue rectified. Once again this is a 10min trip. 1:30pm comes along (20min after our phone call) and still no food. So I call again. They said they would call the driver and get back to me. I said okay no problem. Once again this was for a toddler’s birthday party. At this point there’s crying and parents are all upset and hungry. The last straw was calling at 1:37pm to ask if he was lost, and as soon as the man heard my voice on the phone he hung up. Every phone call was placed on speaker, my husband and other adults in the room were furious. My husband left and went into the pizzeria (at that time it was 1:50pm) for a full refund and to speak to a manager. To his surprise all of our food was still sitting there in the pizzeria. It was never on any delivery car in those last 40min like the person stated. He said the mans voice at the desk sounded like the person we had been speaking to over the phone for the last hour but the man denied it and denied hanging up on us. Instead of a full or partial refund, the most they claimed to be able to do was give us a $25 gift card, a gift certificate for a free pizza, and refunded us the $10 delivery tip. But that is not enough. We will never go there again, so the gift card and certificate was pointless. My husband didn’t think it fixed anything, but when you have a 3 year old crying at her own birthday party because she’s starving, at that point you just want to get the food and get out of there. Once the food was finally there, it was cold. We had to warm it up ourselves and even then it was disgusting. And the wings were incorrect (we ordered medium and hot, we received plain and medium). This was by far the worst customer service I’ve ever experienced. The most disrespectful thing in my opinion, is that I gave them the option for me to pick it up myself when I first called at 1:11pm. This could have been fixed from the first phone call. Such a disappointment. Now they have lost 30 customers considering everyone at that party used to go there, but after this mishap everyone...

This location is hit or miss on its quality. Pizza is supposed to be the same all the time, one day its great the next day it isnt. The other day i picked up a large cheese amd pepperoni pizza and 20 wings, the pizza was cut in squares and i counted 6 slices that didnt have pepperoni. The crust was supposed to be honey sesame and there was only sesame on about 1/4 of the crust. The wings were to be made with extra sauce and there wasnt hardly a drop of sauce in the wing box, no way the wings were made with extra sauce and they were almost dry. Now im not the type to complain and when i get home my kids are ready to eat so we just eat the food but now i know the only way to get food from Juts Pizza is to visit the Elmwood location. Those guys do it right. Elmwood location made Just Pizza a name that is expected to put out quality food, now if the other locations can't do the same then ill just drive from West Seneca to Elmwood because i know when i walk out of there that ill have my food made the way it's supposed to be. Cheers to the Just Pizza brand for being the best...

I wanna rank this place higher, cause the pizza is awesome but sometimes the people making it don’t put care in I guess? My point is there is one employee who I finally asked for his name and it’s Andy. If you order I hope he makes it. I’ve wanted to say something for some time now because he should be the head pizza guy or trainer. Don’t get me wrong they still taste good but his are amazing and look like art. I just hope I remember his name because I’m always gonna ask for him to make mine from now on. Hopefully the owner sees this cause the kid deserves some credit. The other employees are friendly and nice and seem to work great but this guy deserves recognition, please if you see this have everyone make their pizzas with care like that guy does. Bravo Andy…next time I come in I hope your there cause I’ve never met ya and I’m throwing ya a few bucks cause your the man bud. I’ll be going back. PS garlic crust and hot pepper crust are amazing!!!!! Oh and no extra charge...