AT&T Store — Local services in Tredyffrin Township

After a terrible weekend where I had my wallet stolen, my phone destroyed and my car crashed into I went to four different AT&T stores and my experience at the Gateway store was far and away the worst. Initially I was directed here because they had the specific phone I wanted in stock, but the bearded employee told me he could not help me without a drivers license. This man didn't listen to me when I told him it was stolen the day prior, and wouldn't even take my legal passport as proof of ID. He told me that only a manager could use a passport, and he directed me to the different store in KoP. When I went to that store the manager there was helpful but they did not have my phone in stock, and told me that the Gateway employee was wrong. I asked if they could call the Gateway store and they did, twice, never did the Gateway employee pickup the phone to answer so that I wouldn't have to continue to waste my time driving between locations. For an employee at a PHONE STORE to not even answer the phone is absurd. So I returned and explained the situation again but was told off.

The employee was uncooperative, unhelpful, insulting, and lazy. He never attempted to get management, never called a higher authority, told me that he cannot help and that I should leave. I eventually went to yet another store where I was eventually helped fully without issue. This Gateway location made a terrible weekend worse, and I would suggest that everyone avoid this location for...

I recently switched my business account from Verizon to AT&T, and I could not be happier with the experience. Matt and Shane at the AT&T store in Gateway Shopping Center provided exceptional service from start to finish.

Matt took the time to explain everything in detail, making sure I understood my plan, pricing, and options. He transferred all of my data successfully, including every single photo, without any issues. The entire process was smooth and stress-free. There were no sales gimmicks or unnecessary upsells, just honest and knowledgeable service.

Not only did I get a better price, but in my first 72 hours as an AT&T customer, I received more support and attention than I did in three years with Verizon. The level of customer service and overall satisfaction has been a night-and-day difference.

If you are thinking about switching or need assistance with your AT&T service, I highly recommend visiting Matt and Shane. They truly care about helping customers and ensuring they have a...

Never buy equipment from this place! The staff here at ATT are nice as pie when you are buying a product or service, but not supportive when there is an issue. I was a victim of the well-known iPad bend issue.

Here's what I got.. "Let's pull out the rulebook and see how we can get out of helping you..." This franchise's rulebook has figured out how to never take a return.. if you are over 14 days of shipping date (not receiving date), sorry, no returns period. If the product is damaged, then it was your fault and they won't take it back. Ok, understood. But if the product is defective, then you need to go to Apple. If you get a replacement from Apple, ATT won't take the replacement back because it's not the same device they sold you.. So you are stuck with a product you don't like...

Save yourself! Don't buy products from this place! Go to Apple or Target to...