Greene Street — Local services in Tredyffrin Township

I’ve been shopping at this store for several years and the experience/selection/staff is always hit or miss. My last 3 trips were quite eye opening and sparked this review. I went in a few months ago at a non busy time and wasn’t greeted or spoken to by any employees. I can move past that, however, it was the employee at the dressing room (African American woman) that left me questioning why I even give this business my money. I respectively asked said dressing room employee for a fitting room to try 4 items on. She let out a big exhale as if it was too much to walk 5 steps and unlock a fitting room and then shouted to another employee “can you let this lady in?” It was extremely rude and not the way you should treat or speak about your customers. I went in the fitting room stood there for a minute and was so irritated by this employees attitude that I put the items on the go-back rack without trying them on just to get out of there. After this, I waited several months before returning to the store again. During my next visit, an employee gave me a pamphlet of items they were in need of/items they accept. I noticed the Anthropologie brand was listed, so I asked the employee what the requirements were for selling (condition, etc), as I have a lot of anthro (some worn and some used) that I could sell. The employee said they accept all Anthro and slipped up in telling me that they normally don’t even look at the condition if it’s Anthro, they usually just take it. Well, her statement should of stayed a secret because it definitely rings true. As I shopped the store that visit and one visit after, I noticed stains, small holes, loose buttons, fabric stretching, and overall damage to some of the Anthro clothing, along with the other clothing in the store. Which again, could be OK, if the prices reflected the product, but they don’t in any capacity. I’ve seen shirts in the store with $50 plus price tags with major stains smacked on them. I’ve tried on things just to find small hole, missing buttons and a stretched out chest area. I know most of the stuff is used and it’s expected, but it’s unreasonable to ask for exorbitant amounts of money when the product is clearly damaged and you can’t return it. Or if they don’t check thoroughly enough before they buy the clothes to resell, they really should start doing so. This brings me to my most recent trip to the store over the weekend. I went in and within 5 minutes someone called the store and when the employee got off the call, she was complaining about the customer to another employee loud enough for in-store customers to hear… extremely unprofessional. I would never call this store for fear of bullying once the call ended. I proceeded to shop around and found a simple, light, used, unbranded sweater which I tried on (luckily a different fitting room employee was there). I liked the sweater but looked at the price tag of $55 on an unbranded sweater and was flabbergasted. I could understand this price on a branded, good condition sweater but this wasn’t that. I looked up the exact same sweater online and found it on several used sites for an average of $18 (they all looked better condition than the one I found at Green St) AND I even found it for new for sale for $22. I understand that alot of these items are designer and resale for more, but what about the ones that don’t fit that bill? Why are low quality, unbranded clothes being sold at the same price range? It doesn’t make any sense. I could find everything at this store cheaper and in better condition somewhere online and I will...

I had a very disappointing experience with Laura (or maybe Lauren), a manager, on June 18, 2024. My family and I have been frequenting Greene Street for over a decade, both as consigners and buyers, with a pretty high (90%+) acceptance rate for consignment. This location is all smiles when you go in with expensive, designer goods; I’ve seen it when we have gone in with Chloe, LV, Chanel, etc. Today I went in with some casual summer wear—all brands they accept, like J.Crew, Madewell, and Anthropologie. Laura was very condescending towards the get-go. When she called me back after all of my items had been looked at and tentatively accepted, she was very dismissive of the questions I asked about what came next, as their process seemed to have changed a bit from prior times I consigned with them. The only time she perked up was when she saw I already had some store credit in the system and was able to tell me about the designer sunglasses they had on display. When I asked how many items she had tentatively accepted from me today, she was unable to tell me the number.

The lack of transparency and the extreme emphasis on the store’s lack of liability made me feel as though this was not a fair business partnership. Laura’s dismissiveness also did not help. I was shocked to see how much less helpful they are to customers they deem less valuable, in contrast to all the times I went in with my (very fashionable) mom. This was also evident in the flippant ways Laura chose to speak about all of the clothing they do reject—certainly not the respectful sorting process they tout themselves as having! I chose to take back all of my clothing and do business elsewhere, as I have no interest in getting all dolled up just to be treated with respect at a used clothing store.

I hope that Greene Street Wayne is able to treat all customers with courtesy and respect in future interactions. Until then I will not be returning, and I will be encouraging my friends and family to do the same. Even from the buyer side, their selection has been going way downhill, and they have gotten very greedy about pricing fast fashion items.

EDIT: In response to the store’s reply, it seems odd that piece counts are not provided in the name of avoiding discrepancies—if anything providing piece counts would help with clear communication across the board, so this tactic seems like another way that Greene Street Wayne avoids accountability. I still stand behind everything I wrote in my review and am disappointed to hear that Laura’s conduct was deemed professional and courteous by Greene Street Wayne. Best of luck in continuing to run business in this way—you’ll need it based on your...

Predatory business policies with aggressive staff. This place is absolutely terrible and I have never had such an unpleasant experience working with a consignment store. The business model thrives on the busy lifestyles of its consigners who “miss the window” to pick up their consigned goods. I specifically sought out this consignment store because they branded themselves as a reputable reseller for designer clothing, however the experience of using Greene Street to consign my clothing left me feeling scammed.

I consigned 25 items ranging from $8.95 to $275.00 and was told by the staff upon my consignment that I would be notified what did not sell and when the items could be picked up from the store. I was a little apprehensive of the cut Green Street takes from its consigners which ranges from 50-70% depending on the value of the items. A little less then half of my items sold and was paid out on 12/7/21, however my contract with them stated I had a reclaim deadline between 11/24 and 11/27. I went in the store sometime in January and still saw many of my items being listed for sale and did not think anything of it. After talking with Christine (Wayne store location manager) she explained to me that I had failed to pick up my items within my “72 hour window of time” so my items that were being sold in the store now belonged to Greene Street Consignment and were their property.

I am going out on a limb, but I imagine the predatory nature of their consignment model allows them to gain access to a large inventory of clothing and accessories that they “own” after the contract window lapses. They then sell these items, mark them down more aggressively, or possibly donate items for a tax incentive. A business model that is able to source their products and goods for sale at a next to nothing cost is bound to do well, probably why Greene Street has expanded into so many new locations!

I don’t always take the time to write such long reviews, but I felt that Green Street really wronged me as a business. Christine was condescending, rude, and spoke in a very aggressive and demeaning tone when I acted surprised that I could not reclaim any of my possessions I...