Wendy's — Restaurant in Trenton

terribly customer and food safety.... I asked for Store manager is whale is district manager's number and neither was provided. I also paid on the mobile app but was refused. A refund and told me to call customer service is if they were open Manager Mary meets proper chain training on food safety as well as leadership listening skills. My food was made by drive through associate left. Open while knowing there are flies flying at a alarming rates Then, as I express to the front staff that I would like. My food made fresh because of the flies around the manager. Mary decides to not only reuse the food but pour the food back into Where fresh food was just made. I need to be contacted for my refine. Because using this app this is my third time. Being inconvenient without a apology about the inconvenience. u asked married to call her manager. She call her store manager and mary advised me to call her back Monday to discuss my inconvenience. Sadly wendy's will be closing soon because of poor customer service. I would like to say whoever the front store cashier is do a awesome job handling taking orders greeting In apologize for the inconvenience wirh no help .she definitely needs to be placed in...

Decent food but drive thru service is terrible. the second window at Wendy’s in Trenton doesn’t speak to customers regardless of who is working. Is it a training or time constraint thing? If it was a physical or medical situation I could understand the persons not speaking, however they are talking to each other and giggling just fine behind that glass. As soon as that window opens, whoosh they forget how to speak. What happened to saying “here’s your food” or “have a great day” or “ need anything else.” I thought it was just me over the last 3 months that I’ve experienced this but nope it doesn’t matter who it is in the drivers seat, they refuse to speak at that second window. Learn some...

The least welcoming workers in all of Dade County, and your order will be wrong 50% of the time. Especially mobile orders, even with everything spelled out, are wrong. The irritating bit is paying extra for something and it’s not even included on your sandwich. Wendy’s is making a killing off all the items I paid for but never got. My gut always said to check the bag before I leave but sometimes I give them the benefit of the doubt. Why bother? I’m going to start checking at the window. And if you call to tell them it was wrong, and ask to come back, they’re superrr grumpy about it. Is it total apathy or lack of training that makes them so bad at fast food? Either way, order at...