White Castle — Restaurant in Trotwood

Your employee Davion hopefully I spelled that right has put faith back into white castle for me at this location I try to avoid even letting my daughter See white castle because every time We go there R order always gets messed up or most of the staff R rude not very friendly this young gentleman even though he had his mask on you could tell he was smiling even though they was busy and the other members seem to be very frustrated this young man was staying positive when he brought our food out to the car I noticed there was a few things missing in my bag and he was still close to the car so I can tell him that he said no problem let me get that for you and wanted to double check what was missing I said I was supposed to get two of this only one is here he ran in got my receipt just to make sure if anything else was missing he could bring it out amazing he also informed me that I was given the wrong side of onion chips and got that fixed all will still smiling and when he came back with it he stood there just to make sure everything else was good before we left that is the first time I’ve had a person at a fast food restaurant especially a White Castle make sure that our meal was correct The manager or owner of this establishment better treat Davion good because your employee Davion you put faith in this white castle for me again and my daughter thank you so much And we just left there by December 1,...

My first time ever getting white castle that was not from the freezer section. (1.)The food over priced I got 8 sliders, 4 of the regular & 4 bbq bacon that was over $13. (2.) I waited in the "white box" (they asked me to pull forward) for over 10 minutes, I checked the time my receipt was printed. I dialed the number on the receipt to complain, while I was listening to the recording the back door opened and they came out with the COLD food. (3) checked my order and half of it was missing, 4 whole sliders missing!! (4) Had to drive around and go inside. (5) walked up to the counter, was acknowledged by no one!! I can see that you see me! (6) a gentleman standing next to a young lady both making sliders gives out "is there something wrong with their order" I responded with "yes! There is something wrong with my order". Ask me that question not the person next to you, she doesn't know what my issue is. (7) no bacon on the BBQ bacon sliders. I checked at the counter while I was waiting for my missing sliders. (8) An older lady came out from the side and requested my 4 sliders to be made and offered to remake my bbq slider this time with bacon, she was nice. (9) Overall experience, that was my first and probably last time going to a white castle. Tried it once. I don't need to do it again. (10) the regular sliders were way Better than the bbq bacon sliders,...

I recently stopped by White Castle for a pick-up order and overall had a pretty positive experience. Placing the order was simple and convenient, and when I arrived, everything was ready in a timely manner. The service stood out to me more than anything—everyone I interacted with was polite, quick, and seemed genuinely focused on making sure customers were taken care of, which is always appreciated.

The only downside to my visit was that they were unable to provide me with the medium milkshake I had ordered. It’s something I was really looking forward to, so at first I was a little disappointed. However, the way the staff handled the situation made a big difference. Instead of just brushing it off, they immediately took the initiative to write me a coupon so I could come back and get the milkshake on my next visit. That thoughtful gesture completely changed my impression of the situation and showed me they truly care about customer satisfaction.

Overall, while everything didn’t go perfectly, the staff’s willingness to resolve the issue and make it right left me with a very positive impression. I’ll definitely be...