Biggby Coffee Troy — Restaurant in Troy

Stopped in to have a sandwich and coffee in between appointments. Was surprised to find so many handwritten signs. The first was on the front door that said please use other door with an arrow pointing. Other door was broke. The next sign I seen was on the restroom door said out of service please use other restroom. Went in the other restroom and found another sign on the toilet paper roll that said "please do not flush toilet paper in toilet bowl". Sounds like there's a few plumbing problems going on. The next sign I saw was by the coffee. It said "no refills"!!! Every other Biggby I've visited has free refills. After my sandwich was finished she put it on the side buy the coffee pourers. She never told me it was ready. I waited a while .. she finally said my my sandwich was ready and pointed. Looks like this location is having problems. My advice, go to the next nearest...

I have been going to this biggby for years and have always had a great experience. Super friendly employees, great coffee, quick service. I don't know what's changed, but within the last couple of months the situation there has deteriorated so dramatically that I don't think I'll be returning. The employees are still super friendly, but the drive thru line barely moves. The last time I went I waited as long as I could but had to give up and get out of line so that I wouldn't be late for work. One of the times I did suck it up and wait, they had made the wrong coffee. They made another, but it was still not the right kind. The third attempt did look like the right thing, and I was late for work now so I just took it and left. It was really gross though and I ended up tossing it. Unless something changes for the better I wouldn't recommend...

The staff was nice, but I was disappointed in the lack of training at this facility. The young lady was told that whipped cream costs extra on every drink. The thick syrup drinks come with whipped cream and thin syrups do not. I worked at Biggby for many years and I purchase their products very often because I like the quality and I know how they are made. The drink also had more ice then the recommended amount. The young lady seemed new and was very polite but was also working by herself. I understand businesses are slower now a days due to covid but I find it uncomfortable that she was working alone.

On the front door it is posted that it is a local business, and I think we should do everything we can to support small businesses at this time!! I will probably give them a second chance if I'm ever...