Jimmy John's — Restaurant in Troy

I purchased a tuna foot long sandwich which was a total of $16.00 when the sandwich was wrap the sandwich was not tape close so when I got into my brand new truck and took the sandwich out it fell out of the unclose paper.When I went back into the restaurant I was given no apology, no let me get you something to clean it out Nothing. The manager i guess that who she was that was talking on the phone saw I was back inside got off the phone and didn't come over to say anything and the employee who appeared to be in training kept telling me to wait a minute after I explained and showed him how the sandwich was not properly wrapped. Finally,I ask could I have some time of towel to clean it out of my truck she told the employee to put water on the towel to give to me. I felt even tho I was given another sandwich I did deserve some type of apology but I guess they felt I wasn't owed one. They don't know when you don't show good customer service to the customer you probably would be looking to certify for unemployment. IJS.I will not be back and will tell others how I...

I have always had a good experience ordering food from this location. However after today, im a bit sick of what was given to me. The food was fine. I always order napkins to be included. When the driver arrived, he personally handed me 2 napkins before handing me the bag containing the sandwich and my drink. While i was signing for the order, he was sniffling. That was a sign of either he was sick or had allergies. Either way, this was completely unsanitary. In all previous orders, the napkins had been included IN THE BAG! This should always be due to health codes. Who know where those napkins were in his car. I would give this a 5 but cant...

Be aware that their hours have been updated to M - Sat 10:30 AM - 5 PM.

I figured this out after placing an order online, driving to the location, and being met by a locked door and a paper sign on the door...

I don't care what your hours of operation are. Make it 10:30 AM - noon. That is not my concern. However, when you modify your hours, you need to do a minimum of three things.

1. update your hours on Google
2. update your hours on your website
3. close your online ordering when your store is closed

Do your customers a favor and take the 10 minutes to take care of those things, please...