RAKKAN Ramen - Truckee — Restaurant in Truckee

There' a white blonde curly Karen. Who serves as Asian and very rude to us and demand us for more tips and asked us to FIX IT! That Blonde girl is gonna ruin the reputation of that place. People won't go back just for one reason for her bad service. You don't talk rude to people especially in-front of their kids who respects their parents.

Reply to the Owner:

Good for you, if you guys stand behind your hardworking, badass team members who deserve to be treated with dignity and respect like what you've said.

But don't forget to also listen to your Customers who gives you guys business especially if the feedback given was not the first time you guys received.

About the personal feedback Yes, I actually asked your employee after I let the kids go out of the restaurant if you guys mandating the suggested tip and She started rolling her eyes on me and saying that She gave us a free Ice cream so we should give her more and walk away while talking while other Customers see her giving attitude. We Chose your Restaurant to celebrate our supposedly Happy occasion but it end up traumatizing.

I'll leave this here:

No, restaurants cannot mandate that customers follow suggested tip amounts; tipping remains a voluntary act, and restaurants can't force customers to tip or make it mandatory. Here's a more detailed explanation: Tipping is Voluntary: In the United States, tipping is a customary practice, but it's not legally required, and customers are free to choose how much, if any, to tip. Suggested Tips are Guidelines: Restaurants often display suggested tip percentages (like 15%, 18%, 20%) as a guideline, but these are not mandatory and customers are free to tip a different amount or not at all. Service Charges vs. Tips: Restaurants can include a service charge on the bill, which is a mandatory fee, and this is different from a tip, which is a voluntary gratuity. Mandatory Tip Pools: In California, employers can mandate tip pooling, where collected tips are redistributed among a group of employees who customarily and regularly receive tips. Clear Labeling: Restaurants should clearly label suggested tips and automatic gratuities on the bill to...

We went in for a casual comforting dinner after a full day at Lake Tahoe, and we did get that. When we walked in, there were two tables already sat and it seemed very peaceful. We were greeted with warm smiles and friendly attitudes and seated right away. Shortly after we sat down, family after family after family came in- only with one server for all fifteen tables. Kate is Super Woman! She walked calmly from table to table, swiftly taking orders, dropping drinks off, and handled the big rush with graceful ease. My partner and I ordered a five piece pork gyoza to share, and a bowl of ramen each. The gyoza came out hot and swift, and was absolutely delicious, especially with a squirt of lemon and soy sauce. The food runner dropped the plates and gyoza with a clatter. My partner ordered the Amber ramen and loved every single sip of it. I had the Garnet and it was so filling and comforting especially as temperatures started to drop outside. As we filled up, we slowed down our pace, trying to make more space so we could finish attacking our entrees. The food runner came back to drop off the check and tried to take away our food without asking if it was safe to do so yet. Startled, we politely refused stating that we were still eating. He nodded silently and went back to work. In the meantime, he sat another couple across from us, who after waiting for a few minutes without being greeted by the server walked out.

I understand what it’s like to work a busy rush at a restaurant, and our server Kate was doing her absolute best by herself. I also remember what it was like to be a teenager working my first job and having to be told to be social with guests and check on their experience while dining. The food was exceptional albeit simple and fantastic. The restaurant was clean and the ambience was peaceful and enjoyable. The service was good, but you could tell they’re understaffed and some of the younger staff members need an education in what “food service” means outside of a box you can check off a checklist. We will be back because it’s peaceful and the food is wonderful and I know with time, they will...

I usually only review a place that impresses me. I hate leaving mediocre reviews, but after my third visit to Rakkan I have no choice.

The food is delicious. The plating choices on the Karaage Bowl is a little awkward because you have to move all the chicken on top to one side to get to the rice and they usually end up falling out of the bowl.

My issue with Rakkan is the service. Neglectful, and inattentive. I usually visit a little after they open- around noon. It's never very busy. However, this being my 3rd visit here, i have to warn others that the service is severely lacking. All three times I've been here my water glass goes dry, and though the server on shift (I've had a different server each visit) has walked by multiple times, they don't refill it unless I ask. Don't know if it's a policy for them not to refill until requested but it's annoying and if its policy, thats a terrible policy.

Another gripe is that out of the three times I've visited, the servers have never once asked "how is everything" or "do you need anything". They tend to just take orders and drop off orders and blindly walk back to their post.

Today's visit made me want to review this place because I usually sit in the booth by the expo counter where the ready food is set for the server to run. I saw my server walk past my food and go to the front and kind of just... stand there for at least 5 minutes. At the time there was only one other guest aside from myself. The cook had to tell him the food was ready to run.

Anyway, great food, absolute bare minimum and neglectful service (really nice people though, don't get me wrong).

C'mon, just make sure I have water in my glass, it's not hard. Or get bigger water glasses if you're that lazy.

Go for the food, but don't expect much from...