Pandora Jewelry — Local services in Trumbull

I purchased a 14k gold pandora charm on Xmas eve for my wife. My wife was concerned about the authenticity of the charm so she went to a jeweler to have it checked. The metal was plated rose gold and not the 14k gold as advertised and sold to me. When my wife returned the charm to Pandora, she was treated with suspicion as if she had done something wrong. Finally, the store manager exchanged the fake charm for one that did not seem similar in value to the price I originally paid. Terrible customer service, fake product, and cynical resolve was my experience. I would say to others to proceed with caution and have your purchase authenticated by a 3rd party if your planning...

Let me just say these ladies were amazing from beginning to end. Madelyn immediately calmed me when I called so worried. When I arrived she greeted me warmly and assisted me with so much pleasure. Vanessa followed through with questions I had as well. Talk about team work these ladies made it happen all around. I went for one thing and let’s just say I walked out with four things total. The service provided was great. My concerns were taken care of immediately and anything I wanted to know about or see was answered or shown. I thank these ladies deeply for the help. My bracelet means a lot to me knowing that my sister gave it to me for Christmas. Thank you...

Other Pandora’s I have visited has a pickup only during the busy times of year but unfortunately this Trumbull, CT Pandora lacks that option. So you purchase your items online because it is encouraged to still have to wait the long Pandora line in December. Around this time of year you should have someone asking does anyone have pickup only. If so, take them 1st which is no more than a 2 minute transaction instead of waiting for a guest who is really shopping in store. This tactic will help tremendously like other Pandora’s do. Great store but horrible holiday process. It was done in the past but the past 2 years it has not...