Chick-fil-A — Restaurant in Trussville

Wow! Be sure you are aware of ALL Chick fil a rules and regulations before attempting to eat here! Never thought I would write a negative review on Chick fil a but here goes. I have lived in Trussville since before Chick fil a was here and have eaten at this location many, many times. I do live out of town now but normally run by at least once when I am in town. So today I was hungry and near by so I drove over to grab some lunch. I was a bit surprised to see a short drive thru line at 1:15 and felt like I had won the lotto. There were two cars in front of me and I just happened to follow the one that went to the outside lane, a lane I have used tons of times. After a few minutes I noticed the driver in front of me having a conversation with one of the employees and the pulled off and left without ordering. So I pulled up but was sort of ignored by the order takers. The other lane was being waited on so I was a bit confused. Not exactly the "my pleasure" treatment I am used to at Chick fil a. After being ignored for a while I finely made contact with one of the order takers who strolled over to my car. As I begin to order she asked me if I wanted to make an order. I said yeas and she told me "our company policy will not allow us to take orders from the outside lane" and then told me that I would have to circle the building and go the the back of the line in the other lane. I glanced over my shoulder and noticed that that lane now wrapped around the building. Not to mention that I had already been there long enough to order, pickup and leave. So when did this happen? I remember when that went to two lanes to handle the crowd. And how was I to know they had issued a policy change? I saw no signage or flashing lights warning me to not enter that lane. I guess it's now "no shirt, no shoes, no outside lane or your will not be served". Anyway, very sad. I totally understood why the driver in front of me left. I guess she didn't get her rules and regs update either. There was no way I was going to back to the end of the line and starting my wait all over again. I know it's a first world problem but I followed the other drivers lead and just drove off. Thankfully there are many other places to eat in Trussville who were willing to do business with me. My pleasure...

Not a good experience this Friday afternoon. The line as normal was wrapped around the building. We went inside. There was no wait in front of us we walked right up to the counter. The entire drive-thru line made their way through and got their food before we ever did. Our order had been marked incorrectly and was just sitting on the counter on a tray and the girl who was supposed to be managing the in-store orders seemed very confused about her duties and was very slow. When she realized the tray wasn't moving away from her counter on its own she decided to take it and try to find who was supposed to have that food. I happened to look on the tray and see that that was my food I asked for it to be bagged up and she took it back, got it bagged up and just left it on the counter. I had to get someone's attention to get the bag to me and even that person looked frustrated as they handed me the bag and just walked away. There were so many people inside working but yet it felt like nothing was getting done in terms of getting food to people. The girls working behind the counter seemed more concerned with their conversations with each other (plus the off-duty employee friend that kept coming behind the counter) than they did getting the food out to the customers. This Chick-fil-A does not represent what I've seen of other Chick-fil-A's in terms of expedient...

Not good at all today. The server, caughed the whole time I was there, she coughed over the food she was bagging, she had no mask on, she went into the bathroom chocked in there , then came right back out, she continued to expedite food, then when we Recieved our order, grill cheeze, a number 1 and coffee, I paid for my food , felt as if it was not safe to eat, turned around asked management for a refund over the phone, explained to her the situation with the employee coughing and no mask and management...no mask either, she guaranteed me that person did not have covid19, I said I work in a hospital, I know covid19 caught when I hear it. She was rude. Told me to bring that food I just purchased back inside the restaurant, and I did, she proceeded to rummage through the bag as if I stood something some food and did not bring it all back inside to her, she kept the bag, which according to OSHA, you are not to take the food back, I did not want it anyway after the expeditor coughing over everything,...she roughly gave me my money , we left, She made me feel like I was a criminal...We use to go there often...not anymore as long as those unclean and unprofessional workers are there. I think that day was a big covid19...