Baggin's Gourmet Sandwiches on Kolb — Restaurant in Tucson

The teenage cashier got mad at me. The lady in front of me asked for a different cup, it was ripped jaggedly at the top. It was in the shape of a bite. I said it looks like someone took a bite out of it. When he was done was the person in front of me, he walked away from me and went into the back. It was strange for him to mumble something which was non understandable and leave his post with a line behind me. He was the only cashier. When he came back there was no apology, or thank you for waiting. He just starred at me waiting for me to speak. I thought it was odd. No sense of humor just straight faced. I thought it was funny there was a bite taken out of the paper cup. He wasn't amused when I laughed, he was just expressionless straight faced. I ordered a grinder without mayo. I asked for the Italian dressing it comes with. When I got my sandwich both sides of it was covered in mayonaise. I loathe mayonaise. 🤮It was needless to say I was sickened and disappointed. I couldn't eat the bread, it was smothered in mayo. There was residual on the meat. I wiped the meat off with my napkin. I ate the meat, and cheese alone. When someone intentionly messes with my sandwich, I don't wish to complain and have it come back a second time in a state worse than the first. I worked in the restaurant business when I was young and am aware of all kinds of digusting pranks dusgruntled workers played on unsuspecting patrons. Sad! Now I don't want to go back to that Baggins ever again. I was intentional with my order, the cashier heard and repeated it back to me. I know as I was intential so were they, so they lost a customer. I was at the Speedway store. I may try a different location again someday, if I get the nerve to go through the don't complain and laugh at our chewed cups attitude, screw you for pointing out the truth and having humor. What they should have done is admit their error and cheerfully serve their customers. Anyone with a sense of humor would have seen the chewed cup and laughed as well. Sad day at Baggins on...

I've always loved baggins. But the prices are getting ridiculously high as so many places are. I don't go too often because of prices and years ago they changed their military discount. They used to give a very generous discount. Probably the best of anyone. They decided they need to change things because it was costing them too much money to do this. Understand completely as it was very generous. But instead of lowering the discount, they just changed it to active military only. Forget the retired veterans. They basically decided that the person who literally just signed up and was active duty was more important than the veteran who retired with decades of service. EDIT. This change happened quite a few years ago. This change was communicated to me just fine. I didn't misunderstand or have it communicated to me wrong in any way. YOU used to include veterans and chose to take that away from them. You could have changed the discount amount and kept veterans in included. PERIOD. You chose to remove them. So don't reply to me and tell me how you have only ever done it this way. NOT TRUE.

The service this last time was less than good. My husband and I went in, I told her what I would like to order. And she then asked if that would be all we wanted. My husband was right there waiting with me to order, and she's ignoring him and asking me if all we want is the one thing I ordered. My response was "no he would like...

Disappointed.... Ok 2.5 stars maybe. The only positive is initially the girl that took our order was pleasant. I ordered the south western tuna sandwich. Is it really so hard to actually spread the tuna on the bread,rather than plop the sad tiny scoop in the center? Forget the half old sliver of tomato .. why bother? A bunch of kids who don't care. Where's the manager( I should have taken a picture of it from the side ) And has he or she done any training? What a difference between the new management and the old! For $9.25 you'd think you would get a decent sandwich. This one was a joke. That was the first problem. The second was the kids reaction when I showed them the pathetic sandwich. Everyone seemed to come out of the woodworks to listen by that time. The response I was given was 2 scoops is the serving size. Do they use a melon ball scooper? How hard would it have been to say" I'm sorry let me get you another scoop and a couple slices of tomatoes." Lastly my mother in law ordered extra sprouts for an additional charge she was given maybe a tablespoon if... She did however get a slightly better response. She was handed a portion cup (no words spoken that would have been too hard). My mother in law is disappointed because this has been her go to spot for years. Not anymore. And clearly I won't be...