Baskin-Robbins — Restaurant in Tucson

This is the second time in a month I go to the Valencia and Midvale Park Baskin Robins and they either have a limited assortment of ice cream and toppings. The first time they didn’t have chocolate chip or pistachio ice cream. Today it happened again. I asked for a banana royals and was told they don’t offer that anymore, but it’s on the menu? So I order a banana split although it’s more than I wanted. I asked for hot fudge, now I’m told I can only have hot caramel this is after the ice cream has already been scooped. I just old the young man I’m disappointed at the lack of toppings. He offers me chocolate syrup. Literally he serves me a drizzle. Then he asks me if I want whipped cream, nuts and cherry, of course that’s what makes the banana split. To put the nail in the coffin, he tells me oh we don’t have anymore cherries. Wow. I’m done. There will no longer be any Baskin Robin visits for me at...

EDIT:

I would like to thank the manager of this location, Delilah, for calling me personally to address my concerns regarding my experience on Thursday and offering to make things right. She was very wonderful and took my frustrations over the service here very seriously and has informed me that she would be looking further into the issue with the people who decided to close early that night. Thank you again Delilah!

Do not come to this location. Multiple times I have been treated rudely by the employees because I came in during the last hour of close. Mind you, it was not 5-10 minutes before close, but a whole 30-45 minutes before close. This time today I came at 9:20 pm (they close at 10pm) and they had already locked the doors and everything and even tried to hide from me knowing damn well I had seen them. Does corporate know their stores are refusing service almost a whole hour...

I have went to this baskin Robbins on several occasions over the last month and they are ALWAYS out of their vanilla ice cream. Which I suppose is understandable of a Friday or Saturday night at 9, but on a Tuesday at 2pm? Aside from that, when notifying me that they didn’t have it in stock they were extremely rude and seemed annoyed about the issue. I felt it was unprofessional and honestly because it happens every time with the same two girls It does make me feel uncomfortable. My very first job was at 16 , serving baskin Robbins ice cream at a country store in Vermont and when issues such as this arose we never spoke to a customer like that. We always apologized for the inconvience nd tried to order more for the following week. So, with that said, I truly hope this review helps prevent any future customer’s from feeling and...