Chickenuevo — Restaurant in Tucson

I was picking up at this location as an ubereats customer. Upon arrival, there was a crew member sitting at a table near the door laughing and cussing in spanish with the staff member on the clock. (No one else in there, but said it didn't matter because im white and don't understand what they are saying.) The lobby was a complete mess, and that was just the two tables i saw and the front area, i didnt even see the whole other section so i could only imagine how horrible it was. I literally stood there for 20 minutes before i started asking "how much longer is it going to be?" During this whole time I saw the front person just eating and drinking right there next to where they are bagging the food, the drive thru person laughing and on her phone and eating chocolate, and licked her fingers and didn't wash her hands! The person in the back preparing the food was chewing gum and blowing bubbles over the food. Admitedly I did become frustrated, but I never lost my cool on the lady eating Chocolate and bagging someone else's food, and asked her how much longer is it going to be? Considering I already had another order in the car in my hot/cold bag, and it had already taken some time to get there, so the order should have been ready. She then went on making this excuse and that, and I stated "you are on the clock making money, ubereats is my job and you guys taking forever is taking away from my money." The other young girl at the front, who sorry to say was extremely clueless, blamed it on the system going down and they just got the order. At this point it was already 30 mins of waiting, and I said "then why didn't you tell me that to begin with when I walked in?" I said "just please hurry up and give me the order so I can continue on my way, it should have been done already!" To which her reply was "don't use that mouth with me." I then raised my voice, after she raised hers towards me and as this is super unprofessional and rude,I told her " hurry up and give me the order." They then complained about me to ubereats because of their incompetence. When I got to the customers house, they were beyond livid and said the food tasted disgusting. I have a hot/cold bag for every order I recieve, and it was 5 minutes away. So if you want to deal with people who take forever and serve nasty, old...

NEVER ORDER ONLINE FROM HERE!!!! Tried to place an order online for pickup. Got the confirmation that the order was ready for pick up. Yes they charged me for it too. I ordered directly off of Google where it said “order pickup”. The order confirmation came from postmates. When I got to the restaurant the teenage girl behind the counter and had no customer service skills whatsoever and told me they can’t give me my order bc it erased on their tablet. They also couldn’t issue a refund. They couldn’t even use my order confirmation and receipt as validation for the order. There was another lady working who was just as rude and unprofessional as the teenager. They refused to help me. I called them after I left and they put me on hold to contact the manager. The manager refused to give me my food. So then I was stuck on the phone for almost 2 hours getting transferred to 7 different departments and no one could help at all. So I wasn’t even able to feed my kids dinner that night. Bottom line… DO NOT ORDER ONLINE FROM THAT PLACE. THEY DO NOT CARE ABOUT CUSTOMERS AT ALL. HORRIBLE...

Some of my meal was good, and some of it was kinda boring due to lack of seasoning… even for fast food, I thought a place dedicated to chicken would make more of an effort to season it.. and corn on cob is entirely unseasoned- it really doesn’t take much to include a sprinkle of seasoning, side of mexi crema, and a lime to make it right, but they don’t. Guacamole, beans and rice were pretty good though, but disappointing they don’t give you chips when you order guacamole 🤦‍♀️🤷🏼‍♀️ and salsa… no chips for salsa either. Salsa was pretty good, had a small kick to it but kinda bland in flavor. 3 piece dark meat, beans, rice, corn, guacamole, salsa, really wish it came with chips or at least more than just 3 tiny corn tortillas for all that food. I really want them to be better. They’re close, and these simple fixes would make all the difference. Still prefer Del Taco for Mex fast food over this place cuz they do put a bit more...