Dutch Bros Coffee — Restaurant in Tucson

Mixed bag every time I visit a Dutch Bros. I've ordered roughly 6 times at various locations, three of these times including my last, there were issues. Generally, it's a size issue, I order a large and receive a medium. This is a minor error as they typically give me the medium and the large for the error. However, the last time I ordered a non caffenated drink for my child they made a mistake. Essentially, they gave me a coffee drink intended for the car behind me. I asked about it and was assured that it was correct. Not two seconds later anther employee provided me with the rest of my order. I now had four drinks when I ordered three, sounds great right, not exactly. Out of four employees none of them knew what drink was the uncaffenated one. On top of that they argued with me about my order, refusing to own up to the mistake. It came down to me telling them they were wrong, and the fact that I ordered three drinks yet have four is proof enough. Will I go back, yes I enjoy their drinks, I could do without the"what are you doing later" questing that they seem to coach all their employees to say when they're behind on orders. But that and the hipster vibe can...

I'm not saying that all businesses need to take Apple Pay, but any brand new businesses going in should probably consider keeping up with the times and utilize current technology for their customers and target market.

Yes it is my fault that I forgot my wallet at home and that's OK because I can usually use my watch or phone to pay for things at Walgreens or Dunkin' Donuts or Starbucks but they couldn't save me on opening day.

I'm also not a huge fan of the level of overfamiliarity that the employees take with customers. It's unnatural and uncomfortable and you should know the limits and boundaries of people that you don't know. You're a stranger paid to make me coffee, not climb in my car and be my pretend best friend.

Rant over. Coffee is not terrible but doesn't stand apart from...

I bought a watermelon mini frost for my younger daughter; I thought it was nice that it comes with a lid to prevent spills but of course being the 6 year old that she is, she took it off and spilled it in the car as soon as one of the employees handed it to her, when I got to the drive thru window I asked the girl for napkins and she ignored me and started asking for the payment, I told her what happened and she replied that I needed to pay first in order to get them, I couldn't believe it and told her "are you serious? " and swiped the card 3 times because the tablet wasn't reading it until finally another employee gave me napkins and the girl asked me if I was going to give her a tip.. I just said "of course not" and...