Sigh.. I hate having to come here and leave a bad review, but it’s necessary because at this point it’s about our health. I ordered the new roast beef French dip sandwich and the meat had gone bad. I don’t know where to link this problem to. I did feel a little awkward from the start. Example, I did notice lack of hygiene from the staff but maybe my opinion of “good hygiene” is particular to my expectations. I didn’t want to be unfair to them by judging too soon. I didn’t get to see where the beef is stored, because it sits behind a high bar. Was the beef cooked in the morning and left out all day? Was it cooked yesterday? Quite possibly. Before I took the first bite, I dipped it in the dip. Something tasted odd so I tried another bite without the dip. It was not the broth. I will say, the rancidness was cleverly hidden under the toasted bread and chipotle Mayo. So, to avoid misjudging, I asked my fiancées opinion. He took a bite, and he spit it right out and proceeded to toss the whole thing away. He encouraged me to leave this review. So after thinking about it for a couple of hours, here we are. So maybe me being “judgy” at first was my intuition giving some signs. All in all, I will never order a sandwich...
Read moreSo to give some grace, the employee was working all alone so service took a long time. Not the issue. Issue is we were waiting and then a group of others walked in for baskin Robbin’s (which she was also working) and she left to go help them (even though we had been waiting already) and was gone for a while. Comes back, and I mentioned an employee discount I get for working in said outlet and she was confused and then says ok and then still doesn’t give it to me. Working in customer service, I give her customer service skills 0 stars. I was on lunch and no reason that whole thing should have taken as long as it did. By the time I got my food I was already almost 5 minutes late back...
Read moreThe last 2 times I have gone they stopped making sandwiches early. The first time it was 30 mins before closing and I was told they were no longer making sandwiches. I went tonight and called first just to make sure and I was told yes they were making sandwiches still (I called when i was in the parking lot of Starbucks). It was 55 mins before closing. when I walked in the girl told me no they weren't and that she had just finished washing all the dishes. If you guys are going to close down the Togos side early put up a sign. I was really...
Read more