Papa Johns Pizza — Restaurant in Tulsa

Called placed an order around 10:45 starving and was looking forward to this all day bc I love paps johns man on phone told me it would be 30-35 minutes for food to arrive my phone was on loud volume and sitting next to me entire time I waited around 11:50 when they were about to close I called wondering where our food was the lady told me that she had tried to call but the hotel I was staying at locks their doors and she couldn't get in and we wouldn't answer. Well first off I'm at the studio 6 on 41st memorial the hotel im staying out Is an outside entrance the office and lobby is it's own separate building they are more like apartments so having caught her in an obvious lie bc my hotel doesnt have a lobby or locked door to go thru to get to my apartment she tried to recover and say well she didn't know that so it is policy to if the customer doesn't answer at a hotel order to not go if u can't get a hold of them beforehand , so completely and utterly appalled and in shock I checked my phone to see if she actually had tried to call and I had zero missed calls so basically they just didn't want to mess with my order and since it was a cash order it was easy to void out and act as if it didn't exist . So refresh I caught the women in 3 lies 1 about the hotel entrance 1 about the hotel policy to call before hand and 3 she never even called and then bc it was too late she wouldn't even make the order so that I could pick it up bc after all that B.S. I still wanted Papa John's and said well I'll come pick it up then she said sorry we r already closed and told me she has proof on caller id that she tried to call me and hung up. Whoever the owner of this place is should fire that woman immediately bc she is actively taking money out of his pocket every night by denying orders before close and voiding out cash orders that are to much work for her. I used to be a general manager for Papa John's and there's a lot of money to be made in that closing hour of the store and this lady is running off every dollar she can very disappointed in the service and overall character from this store will never do business there again and now I'm. Going to have to hunt down a new avenue to feed my kids at damn near midnight...

Went to the one in Bixby. They were fast and efficient. The food was good. Got a house and moved. First few times, the E 31st location did great and food was good. Lately, I have had pizza made that had practically no sauce. was like eating cheesebread. I made an order Monday. It was delivered by Doordash, which I totally don't care to use them. But anyways, the order got here. I ordered soda with the food. No soda. Called the store and spoke to the manager. She asked if I wanted a refund or soda delivered or what. I said just to give me credit on my address, because I get stuff there 1-2 times a week. So Thursday, I ordered some wings and a pizza. Told the girl on the phone that the manager was supposed to have noted that I was owed soda. she asked 3 times what flavor I wanted and I told her. Delivery guy got here. No soda. He said he'd get it and bring it back after he dropped off one other order. Waited for another hour. No soda. So I just ate. Waited up another 3 hours til after 1am. No driver returned. I submitted a complaint to customer service. Heard nothing back from them now. If I don't hear from their customer service, I'll just never use them again. Really...

Ordered delivery through the app, said itd take an hour which is understandable. After an hour it said being made, waited another 30 mins and decided to cancel. Called the store with only a busy signal 8 times over the next 20 mins. Drove to the store and the radio was so loud that no one could hear each other and on 3 occasions made eye contact with an employee and said ma'am only to be looked qt and ignored. Finally a lady answered me and I said yes ma'am I ordered online for delivery but I can see you guys are slammed, if my order is ready could I just pick it up? Her response was I dont know you or what you ordered. Finally got her to take my information and she spent another 10 mins pretending to find it in the system when the lady behind her making the pizzas told her multiple times my order was right there. This was this stores second chance with me because the first time we tried them we got home only to find a live spider running across our pizza in the box. Very rude, not one person wearing a mask, cold pizza, and very poor...