Pei Wei Asian Kitchen — Restaurant in Tulsa

I am no foodie. Not at all. Generally, I never have a bad meal. This place was the exception. I took my children there with me last Thursday. I figured it would be a good way to eat out semi-fast food and get them some veggies. Boy was I wrong. I got the poke and it was ok. It did say spicy. That was my fault since I just had gallbladder surgery for not realizing that. I asked an employee for something low fat. The poke bowl was ok and I got it with cauliflower rice. It was just ok. Nothing I would ever get again. What I was super disappointed in was the lo mein I got for my kids. My son wanted shrimp. We sat and I noticed neither of them were enjoying their food. I thought they were just bellyaching about vegetables. Nope. My son asked to eat my ahi tuna. I didn’t tell him it was raw just so I could get him to eat because his food was nearly inedible. The shrimp was very fishy. The vegetables were hardly cooked. I actually gagged on a sugar snap pea it was so hard. The lo mein was flavorless and at the bottom was all juice. This must have been where the flavor would have resided. I have been getting lo mein for 20 years. Never have I gotten it so that it was all juice in the bottom (never seen juice in lo mein). Anyway, I fed them as much as I could and had them take 2 fortune cookies and then went to Scooters and bought them each a breakfast sandwich just so they were not starving as we had another appointment following. I got myself a smoothie there hoping to offset the spice I had just consumed from the poke. We took home the rest of the lo mein. My husband came home and thought it looked good and started to eat it and told me to throw it out because it was flavorless and nasty. I concurred and pitched it. $26 for the 3 of us to eat plus another who knows how much at Scooters. I will never return. Panda Express is amazing and the kids love it. I could not understand the allure of pei wei before when all of the uppity folks I knew gushed about it in another city and I still don’t get it now that I have experienced it. If I want Americanized Asian food I will stick to Panda Express, P.F. Chang’s, or pretty much...

I placed my order on the app because they were too busy to answer the phone. I set my name as "britney," as that is what my orders usually go under. When I get to the store, a petite thin young-looking girl tells me she cannot find my order. She rudely yells at another employee to find it. I don't understand how it got this far because I told her what I ordered, how I ordered it, and my order number. I even handed her my phone. About 5 minutes later, to no avail the young girl and the lady with the short black hair had not found my order. However, I did not find this out though their communication skills. I had to ask them if they found it. They ignored me and eventually grimly said "no." In the midst of this an order for Jacob was ready. I insisted it was my food and no one responded to me. After another 5 minutes of mindless non-communicative waiting, the girl screeches for Angela. Angela found my order that had been sitting out for 15 minutes. Her employees did not care. The thin girl said in air quotes, "I cannot find his -- her food. They're name is Britney." The thin girl looked at me with disgust. The lady with short black hair rang me up. I told her I didn't know how that happened, but was reluctant to share my negative experiences with her because I had had one good experience with her. I reminded her of our experience and she seemed unamused and frustrated. Instead of commenting on our positive past experience, she said, "No! You aren't britney! You are Jacob [and that's final]." Walking away, hoping I could soon forget of the employees' discriminative behavior, I realized there were no forks. The thin petite girl looked at me like I was stupid and pointed at the empty bin. I informed her they were no forks and that's why I was asking. I was offended on so many levels. This Pei Wei is always rude, and yesterday they took it to an inhumane level.

In addition to all this mayhem I ordered double beef fried rice and there was but two pieces in my fried rice. If Pei Wei is "way better" than any other American-Asian restaurant, they are way better at losing customers through poor service and low...

The food looks really good for the most part, and the restrooms were clean. But the rest of the place falls very short. I wouldn't even give compliments for the staff being friendly, even though they weren't unfriendly, they were just kind of there.

The restaurant was very cold, and the staff took about 10 minutes to clean up a liquid spill that someone had made, allowing a slip hazard to sit there unattended for an excessive amount of time. The sinks in the women's restroom need some maintenance, with one hardly running and the other splattering. The layout of the cashier station is horribly done, with the menu for you to look at on the opposite side of their beer advertisement iced bottles. The credit card machines are very old school, don't even have chip readers in them. There's not really any excuse for that nowadays, especially from a restaurant that has several locations around town.

The flavoring of the food wasn't very well balanced. For light flavored food, the spice was overkill. Even though it wasn't extremely spicy, it still covered up the rest of the flavor which was lacking. Lacking. The honey chicken had a strong citrus flavor to it, where the orange chicken had more of a honey flavor to it. It's like even though they put oranges in the orange chicken, they swapped the sauces.

The portion sizes were way off, with some dishes. Having hardly any chicken and other dishes being full of chicken. The crab wontons were good, but you couldn't taste the crab very well because they used a finely shredded crab instead of chunk crab.

You should skip the desserts. The donuts were very dry, and you hardly get any frosting, which doesn't make sense considering how cheap that is. Also, it isn't a traditional frosting, but just sweetened condensed milk. The fudge brownie is a commercial package brownie, hardly bigger than the end of a fork and not really...