Tropical Smoothie Cafe — Restaurant in Tulsa

I used to eat here 3-4 times a week but after my last visit I will not be going back to this location on N Peoria. After finding a large piece of paper in my sandwich as I bit into it. I called this location back immediately when I got home @ 8:55pm and no one answered so I left a Vmail. I called back 2 days later and I spoke to an employee (a young lady whos name i did not get) who told me that she would have the manager call me back and she took my name and number. I never received a call from any one so called today 06/ 27/ 22 and spoke to a manager named Jared and he told me he did not see a voicemail nor did anyone tell him about a message of me calling in so there is nothing that he could do about this. I told him I took a picture of the sandwich and I would be more then willing to send it to him so that he could see I wasn't lying to him and he said no. I told him that this was bad customer service and that I would go to corporate and post the picture online under google reviews for this location he said "do what you gotta do" and hung up.

DON'T eat here! The customer service s unactable. The will get your order wrong more times then they get it right.

In this case... THE MANGER IS A BAD LEADER WHO DOES NOT HAVE THE MANEGMENT SKILLS TO LEAD. BECAUSE HE LACKS AS A LEADER HIS STAFF WILL FAIL IN COMMUNICATING WITH THE CUSTOMERS AND GETTING SIMPLE TASKS DONE. I WONDER WHAT OTHER ISSUES HE HAS AS A MANAGER WITH THE OWNER OF THIS...

The owners son is a terrible manager. I placed an order before going to my night job and they forgot the cookies. i called to inform them of their error and was told to leave my job to return for my cookies. I let them know i wasn't able to leave my job that night. They told me to speak with a manager the very next day. I was approached with the rudest attitude. I told MR. SMALLWOOD the story about the night before and he said "well you should've came back in," while pointing at the no refund without receipt sign. I did not receive one due to the unprofessional-ism that occurred the day before. I was thrown a managers card and told to leave. I was very upset about this matter because it was over 2 cookies. I spoke with the owner and he said he would review the tape. He called me back to say the story wasn't as 1 sided as i told him. He stated that i should have had a receipt. I told him the exact time i came through the drive thru and one wasn't given to me. He said people in this community do this all the time and that's why we have this policy. DON'T OPEN A BUSINESS IF YOU HAVE TRUST ISSUES WITH THE COMMUNITY YOU'RE SERVING. The Customer is always right. This is over 2 not freshly baked cookies. THE FOOD IS TOO HIGH AND EMPLOYEES ARE IMMATURE. DO BETTER MR. SMALLWOOD!!! They dont even...

It's the managers! No matter which one I go to- and I go to every single one in town! This is the only tropical smoothie that makes the Chia banana boost the correct way and it tastes so good! ONLY the North tropical smoothie PINE AND PEORIA!! This is the only one I will go to! I drive 18 miles TO THIS ONE- JUST DO GET MY SMOOTHIE DONE RIGHT-& whenever I live 1.5 Mile away from another tropical smoothie.! Why? Once again, it is the managers! They do right! They make sure the smoothies are made right- THEY TEACH CORRECTLY- AND THEIR EMPLOYEES LISTEN! They make sure everything is THERE AND NOTHING IS MISSING- IT IS THE CONSISTENCY! That's the only thing I can think of and why they're smoothies always taste right and never lack anything! They're never missing any ingredients like every single other tropical smoothie that I've gone to. Of all the things to write about- I felt that this one deserved it- I've been meaning to tell them how much I simply appreciate them! That's it! So thank you to the pine and Peoria North tropical smoothie tulsa! Keep doing excellent! Don't...