Mountain Mike's Pizza — Restaurant in Turlock

Placed a delivery for a Saturday night at 8:18 pm, confirmation email stated it would arrive around 9:33 pm. By 10:30, I had checked my porch several times and nothing, so I called the store to check my order. They said it had already been delivered, but I kept telling them I didn’t receive it. They offered to remake the order, but I would have to pick it up. I asked if they would refund my $5 delivery fee since I am now having to pick it up myself, and the lady on the phone disregarded the question and said I could pick it up. As I’m leaving my apartment, I see my pizza order on my downstair’s neighbor porch. They were gone for the weekend, so obviously weren’t home to see it there. It had probably already sat there for an hour and a half by the time I saw it, with bugs and a snail trail across the box. I drive down to the store, it is now 11 pm. The lady at the register counting money began questioning me and making me uncomfortable, as if I was lying about not getting the pizza. She would question me, then just stare at me in silence. She didn’t take her eyes off me the whole time I was in there and it was very awkward. Probably sure I’m never going to get my delivery fee back, or the tip to the driver that made the delivery to the wrong address. I have never had this issue before at my current residence. Never make the mistake of “no contact delivery”. I only chose that option because i was in pajamas getting my hair done and didn’t want to talk to anyone looking like that lol. They will just leave your pizza on the ground without verifying the correct address, and act like you’re lying when you try to get your dinner 3...

It must have been a bad Friday going into Saturday. When placed and received my order for a pepperoni, olive, pineapple, I waited until my wife came home before opening the box. As the picture shows, there is one key ingredient missing - pepperoni.

My wife gets home after 11:00, so when I tried to call the store did not answer. When I called back Saturday, I was informed, that because it was the next day Mountain Mike's would offer 20% off the next order. When I attempted to interrupt and explain that I did try at call but they had closed, I was advised that I didn't need to be rude. I was taken aback by this comment from the manager but proceed to explain that 20% off is not acceptable and requested my order to be remade.

After a short period on hold, I was told that if I return the incorrectly made pizza to their store to prove there were no pepperoni, they would remake it at 30% off. REALLY?!? Take the pizza back to the store, show that it was made wrong, and then pay for it again less the 30% discount? No thank you. It is your error, provide the basic fundamental customer service your industry expects, and...

The following is 100% accurate and not exaggerated whatsoever: I went to my uncles house and saw the Mountain Mikes pizza box and asked, "Are they any good? I'd like to find a pizza place that's actually good." My family swore up and down about how good it is. When something is hyped up, you get skeptical to a degree. I didn't even bother to heat it up (was leaving their house) and tried it regardless. I was blown away! It was cold and had been sitting! My grandfather and I left and went straight there for a fresh one. It was literally the best pizza we'd ever had and two days later, we can't stop talking about it. I jokingly said, now would be a good time to have a vomitorium so I could eat the rest! Can't wait to go back. Grandpa Roach says it's worth every...