Chipotle Mexican Grill — Restaurant in Tuscaloosa

I picked up a doordash order that I was delivering. I walked over to the mobile order area and nobody came to help me with the order so I went to look for it on the shelf, like I would assume to do since nobody acknowledged me and there were multiple orders ready. I tried to look at one of the receipts to look for the name and one of the workers snatched the bag away from me and told me not to touch it. She asked for the name and I told her the order name. I was honestly embarrassed and caught off guard by the way she had spoken to me and the way she snatched the bag so I didn’t say anything when she gave me the order, and she snapped and said “you’re welcome!” as I was leaving because I didn’t thank her. I wasn’t trying to be rude by not thanking her, I truly was just embarrassed and wanted to leave because the lobby was busy and a lot of people just saw her treat me the way she did. I had never been to this Chipotle and I didn’t know that I wasn’t supposed to touch the orders. I don’t know her name because I only spoke ONE word to her, but she was so rude for no reason. I walked away because I didn’t want to cause more of a scene than she already did and there were people watching the whole interaction, but now I wish I would’ve spoken up to her for acting that way. I work in food service and I 100% know how it feels to be overwhelmed in the moment, but if your employees are gonna assume that we know everything and catch an attitude over touching a bag then please put a sign up or somehow make it more clear for us that only the employees can touch the shelf to avoid issues like this, or just don’t put the togo orders out in the lobby in the first place. It would help out food delivery people that have never worked in this area...

My friend and I pulled up just as they were supposed to open. We stood there another five minutes since they weren't ready to unlock the door yet. We had to stand around for another five minutes or so while they put up tortilla chip bags and put meat and other items into the warmer. When he finally took our order, we could barely hear him over the loud R&B music. He made my burrito bowl and her burrito and placed them to the side as he continued to take and make at least another five orders. Then we were asked about what condiments we wanted to have added to our food. Again, we waited while he did the same with the other orders. He finally rang up our order and didn't ask if it was together or separate. I paid for both. We didn't even get a tray to carry everything on. We sat down to eat and there were no fans or air conditioning. It was really uncomfortable, especially since we were eating spicy, hot food. My friend said she should have gotten the bowl because the burrito was chewy and she couldn't eat it. I was further disappointed because the commercials show the meat being cooked on a grill and I thought it was something you got to watch. Instead, the food was already chopped and sitting in a warmer just like you would see at Subway. The food was good, but the price and the wait wasn't worth it. I won't be going back. I could eat better and for less money at a real...

I’ve never had a worse experience at a chipotle, and really any other restaurant for that matter.

I start ordering as usual, but when we get to the second section, they finally decide to tell me they are out of multiple ingredients. What am I supposed to do? Just walk out and leave them with these wasted ingredients on my burrito? So I decide to change up my order and finish it anyway, even though I really should’ve just gone somewhere else at that point. I thought it would be fine, I can just scan the receipt into the app and get like a free bag of chips from support. I pay and head back home.

Once I sit down and look in the bag, I see that my burrito barely wrapped by the tin foil. Okay, that’s fine, no effect on eating it. But then the burrito isn’t even closed fully in its tortilla, with salsa dampening the bottom of the bag.

To make matters worse, they didn’t even give me the receipt. They didn’t even ask me if I wanted it, so I assumed they just put it in the bag, but no. Nothing.

This is completely unacceptable. How can they not let you know when they are missing menus items? How can they not even offer you the receipt? Was this every single working employee’s first...