Dairy Queen Grill & Chill — Restaurant in Tuscaloosa

Worst fast food place! So this is the second time I’ve been and they claimed to be out of all burgers. Also tried to order onion rings. They’re out of those. Ordered pretzels. They were out of those. Then tried to order caramel apple blizzard which is still on the website menu. They said they don’t have that. Then ordered the cotton candy blizzard they didn’t have that. I finally asked what do y’all have and I’ll just order that. After ordering and driving away. Realized the only item they did have was not in the bag. Had to go inside and wait about 10 minutes for them to cook it. Also there were about 7 or 8 teenage boys gathered around one of the workers laughing about something on their phone. The manager didn’t seem concerned. The boys were cussing and talking very loudly. I could barely get to the register to tell them they left my order out. When I finally got home realized my Reese’s cup blizzard that I ordered is basically vanilla ice cream one or two pieces of Reese’s in it. Will not do business here again. Very sad management...

This Dairy Queen was fast to get our order we ordered a banana split and a Oreo blizzard and the staff was wonderful place was clean. Management help us find a hotel room we'd already been to one and tried to get a room and tried three different rooms and with no such luck. He said not to get any hotels in this area go down to the next exit my sister and I are 68 and 71. We were so thankful for him to let us know that we were on our cell phones trying to book a room that allow a pet. And the next thing we know he's saying Roadway Inn and he gave us the phone number and we called and booked a room right then and there I just want to praise your management and he was their training people. Y'all need to make a license plate it says we stop at all Dairy Queens . My sister and I take after my mother she always stopped at Dairy Queen's when we were traveling across the United States from California to Kentucky. Even if it's just to get a cone or milkshake. It was our go-to place...

Today, I walked into your location and was immediately disappointed by the lack of customer service. No one greeted me, and the staff looked at me as if I didn’t belong there. The atmosphere was unwelcoming and disengaged.

As someone who has served as a District Manager, I understand the importance of sales goals and team performance. Based on what I experienced today, I doubt those goals are being met. In my past role, an entire staff performing this poorly including the manager would have been replaced.

It’s basic retail etiquette to greet every customer. Even if you’re busy, a simple acknowledgment and “we’ll be right with you” makes all the difference. This team appears to be used to operating this way, which tells me it’s a culture issue one that needs immediate attention.

I highly recommend that corporate review surveillance footage routinely. Today was a complete waste of payroll. No urgency. No hospitality. No accountability. Could not place a order nobody...